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Ratings and Reviews 0 Ratings
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What is Brillion?
Brillion functions as a software-as-a-service (SaaS) entity that harnesses artificial intelligence, behavioral analytics, and data insights within a range of applications aimed at transforming the relationships between energy customers and utilities into authentic partnerships throughout North America. By merging four prominent companies that focus on energy software, Brillion delivers a robust customer engagement solution grounded in technologies that enhance energy efficiency, manage demand-side initiatives (DSM), and support various clean energy projects, including efforts towards electrification. The firm equips utilities and their consumers with vital tools necessary for implementing these programs, providing assets such as educational video bill explanations and comprehensive home energy reports, alongside streamlined workflows for efficiency program processes. At the heart of Brillion's offerings is its SaaS platform, which includes three unique applications that leverage AI, behavioral insights, and analytics. A significant element of this platform, Brillion Engage, functions as a communication suite designed to effectively interact with and educate customers during key moments of engagement, thereby improving their overall experience. This pioneering strategy not only enables utilities to cultivate deeper connections with their clientele but also encourages the adoption of sustainable energy practices in the area, ultimately contributing to a greener future for all involved. Moreover, Brillion’s commitment to innovation positions it as a leader in the energy software sector, paving the way for enhanced customer service and environmental stewardship in the utilities landscape.
What is Bidgely?
A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.
Integrations Supported
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
Integrations Supported
Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Brillion
Date Founded
1993
Company Location
United States
Company Website
brillion.ai/
Company Facts
Organization Name
Bidgely
Date Founded
2011
Company Location
United States
Company Website
www.bidgely.com
Categories and Features
Energy Management
Benchmarking
Bill Audit
Bill Database
Bill Importing
Budgeting & Forecasting
Compliance Management
Contract Management
Cost / Use Reporting
Emissions Monitoring
Energy Price Analysis
Facility Scheduling
Greenhouse Gas Tracking
Load Control
Load Forecasting
Meter Tracking
Risk Management
Weather Normalization
Categories and Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management