Ratings and Reviews 4 Ratings
Ratings and Reviews 0 Ratings
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What is Bynry SMART360?
Inefficient tools are hindering the progress of your utility operations. Bynry's innovative AI-driven SaaS solution, SMART360, transforms the operational landscape for small and medium-sized utilities.
By digitizing essential processes such as leak detection, meter readings, customer support, and infrastructure oversight, SMART360 enables you to:
- Lower expenses: Refine operations and reduce manual tasks.
- Increase customer satisfaction: Elevate service quality and responsiveness.
- Promote sustainability: Enhance resource management and reduce waste.
By choosing SMART360, you're not merely updating your software; you're establishing a solid groundwork for thriving, more resilient, and interconnected communities, ultimately fostering a better quality of life for everyone involved.
What is Bidgely?
A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.
Integrations Supported
Amazon Web Services (AWS)
ArcGIS
Databricks
Itron Enterprise Meter Data Management
Paymentus
Salesforce
Snowflake
Stripe
Integrations Supported
Amazon Web Services (AWS)
ArcGIS
Databricks
Itron Enterprise Meter Data Management
Paymentus
Salesforce
Snowflake
Stripe
API Availability
Has API
API Availability
Has API
Pricing Information
We have 3 package:
1. Smart Billing
2. Smart Workforce
3.Smart Utility
1. Smart Billing
2. Smart Workforce
3.Smart Utility
Free Version
Free Trial Offered?
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Bynry INC
Date Founded
2022
Company Location
United States
Company Website
www.bynry.com
Company Facts
Organization Name
Bidgely
Date Founded
2011
Company Location
United States
Company Website
www.bidgely.com
Categories and Features
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management
Categories and Features
Utility Management Systems
Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management