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What is CSG Advanced Convergent Platform (ACP)?

The CSG Advanced Convergent Platform™ (ACP) is recognized for its dependability in cable billing, customer support, and overall business efficiency, solidifying its reputation as the top choice in the North American cable and DBS industry. Our fully operational customer care and billing system, which is outsourced, emphasizes the importance of a seamless customer experience, which is crucial for mutual success. The platform is designed to support the entire customer journey, encompassing everything from initial account creation to installations and upgrades. Thanks to ACP’s pre-integrated architecture, businesses can enjoy agile billing and revenue management, making it easy to scale billing operations as needed. By taking care of the complexities involved in system integration, we allow you to focus on improving customer satisfaction and growing your market presence while ensuring your daily operations function without a hitch. With CSG at your side, you can be confident that your billing requirements are handled with expertise and precision. Our commitment to excellence means that you can dedicate more time to strategic initiatives rather than administrative concerns.

What is AB Handshake?

AB Handshake represents a groundbreaking advancement for telecom service providers by effectively combating fraud related to both outbound and inbound voice communications. This innovative system facilitates a thorough interaction among operators to verify each call, guaranteeing complete accuracy without any false positives. Each time a call is established, the Call Registry promptly receives the relevant call details. Prior to the commencement of the actual conversation, a validation request is dispatched to the terminating network, ensuring that verification occurs seamlessly. The implementation of cross-validation enables the detection of any potential tampering by juxtaposing call information from various networks. Notably, call registries do not necessitate extra investment and can operate on commonly available hardware. The solution is integrated within the security perimeter of the operator, aligning with all security protocols and regulations concerning personal data processing. This innovative approach not only protects against fraudulent activities but also mitigates risks associated with unauthorized access to a business's PBX phone system, where individuals can exploit the system to make costly international calls at the organization's expense. Consequently, the AB Handshake solution significantly enhances the security and integrity of telecommunications for service providers.

Media

Media

Integrations Supported

TechSee

Integrations Supported

TechSee

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CSG

Date Founded

1994

Company Location

United States

Company Website

www.csgi.com/products/advanced-convergent-platform/

Company Facts

Organization Name

AB Handshake

Date Founded

2020

Company Location

United States

Company Website

abhandshake.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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