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What is CTRL Commerce?

CTRL Commerce is a cloud-based B2B sales, CRM, and ecommerce platform built to help growing businesses manage complexity with more clarity. The platform is designed for companies that need to connect sales, operations, finance, customer service, product management, and customer-facing workflows in one scalable system. CTRL Commerce integrates with existing ERP systems, allowing businesses to synchronize data, reduce delays, and avoid the inefficiencies that come from disconnected tools. It gives teams real-time visibility into customers, orders, pricing, catalogues, invoices, credit, risk, and performance across every touchpoint. The platform supports B2B ecommerce, CRM, digital marketing, merchandising, personalization, customer service, customer insights, sales team management, sales orders, and reporting. It also includes B2B-specific tools for dynamic pricing, catalogue management, product information management, customer account management, invoicing, credit control, and risk management. CTRL Commerce helps automate manual tasks, streamline internal workflows, and reduce the need for teams to move between multiple systems to complete everyday work. Sales teams can manage accounts, orders, customer relationships, and pricing with better context, while finance teams can monitor invoicing, credit, and risk more effectively. Operations and product teams can use the platform to maintain accurate catalogue and product data, support merchandising, and keep customer-facing information aligned. The AI-driven capabilities help teams make faster decisions, personalize experiences, and improve efficiency across the B2B commerce lifecycle. By bringing ecommerce, CRM, ERP integration, sales management, finance controls, and customer insights into one platform, CTRL Commerce gives B2B companies a clearer path to growth.

What is Salesforce Agentforce Commerce?

Agentforce Commerce by Salesforce is an enterprise ecommerce platform designed to connect digital and physical commerce experiences. Previously known as Commerce Cloud, it delivers unified commerce across online storefronts, POS systems, and order management. The platform leverages Agentforce AI to enhance merchandising, automate processes, and provide guided shopping experiences. Businesses can manage B2C and B2B transactions within a single, integrated system. Composable and headless commerce capabilities allow brands to innovate rapidly while maintaining flexibility. Integrated payment solutions optimize checkout and reduce dependency on third-party integrations. Real-time omnichannel inventory ensures accurate fulfillment and reduced operational costs. Advanced automation accelerates workflows for developers, merchandisers, and administrators. The system is built on Salesforce’s reliable infrastructure with proven high uptime performance. CRM connectivity provides a complete view of customer data across every touchpoint. Agentforce Commerce supports digital transformation with scalable, AI-first architecture. It enables enterprises to deliver seamless, personalized commerce experiences while driving measurable growth.

Media

Media

Integrations Supported

ActionIQ
Alma
Bread
Bronto Marketing Platform
Credit Key
Eagle Eye
Firework
Highstreet
Informatica Product 360
Optilead
Oracle Self-Service Integration
Remark
ReturnPro
Salesforce Einstein
Smart Order Refill
Syndeca
Tavant Warranty
TikTok Shop
TwicPics
Zapier

Integrations Supported

ActionIQ
Alma
Bread
Bronto Marketing Platform
Credit Key
Eagle Eye
Firework
Highstreet
Informatica Product 360
Optilead
Oracle Self-Service Integration
Remark
ReturnPro
Salesforce Einstein
Smart Order Refill
Syndeca
Tavant Warranty
TikTok Shop
TwicPics
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CTRL Commerce

Date Founded

1999

Company Location

United Kingdom

Company Website

ctrl-commerce.com

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/commerce/

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Distribution

Barcoding / RFID
Import / Export Management
Inventory Management
Order Management
Purchasing
Returns Management
Sales Forecasting
Shipping Management
Warehouse Management

Categories and Features

eCommerce

CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Shopping Cart

Abandoned Cart Saver
Catalog Management
Credit Card Processing
Discount / Coupon Management
Inventory Control
Product Configurator
Product Ratings / Reviews
Refund Management
Returns Management
Shipping Management
Tax Management

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