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What is CWX?

All-inclusive client management software integrates crucial functionalities necessary for proficiently managing a client portfolio, which includes comprehensive trust accounting features. It also boasts advanced debtor management tools that streamline the organization of accounts for follow-up, permit updates to account statuses, set up payment arrangements, monitor commitments, schedule payments, produce correspondence, and keep permanent notes. In addition, the software incorporates a document imaging component that facilitates the scanning of documents into the system, allowing for easy attachment to client files. The platform further supports the integration of overdue accounts into a web dialer, enabling efficient handling of incoming calls and messaging to debtors, along with automatic debtor record updates based on dialing outcomes. Notably, the system is designed to accommodate an unlimited number of clients, debtors, employees, letters, statuses, and other vital elements, which ensures that client management remains effective and adaptable as requirements change. This adaptability significantly boosts the overall productivity and success of client and debtor management processes within the organization, contributing to a more streamlined operational framework.

What is CSS IMPACT?

An agent-free "AI" (Artificial Intelligence) digital engagement bot designed for consumer and debtor interactions in areas such as credit, billing, collections, and revenue cycle management. This "Digital & Voice First AI" service technology is capable of addressing frequently asked questions and processing payments, while also facilitating account negotiations in a manner that prioritizes a seamless and positive experience for users. Additionally, it enhances operational efficiency by automating routine tasks, allowing human agents to focus on more complex issues.

Media

Media

No images available

Integrations Supported

Integrations Supported

BillingTree
DELECO
Nuvei
Payscout

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CollectionWorks

Company Website

www.collectionworks.com

Company Facts

Organization Name

CSS, Inc

Date Founded

2004

Company Location

United States

Company Website

www.cssimpact.com

Categories and Features

Debt Collection

Client Management
Credit Bureau Reporting
In-House Collections
Payment Plans

Categories and Features

Accounts Payable

Approval Process Control
Bank Reconciliation
Cash Management
Check Writing
Duplicate Payment Alert
Fraud Detection
General Ledger Entry
Vendor Management

Accounts Receivable

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

AI Lending

Not specified

AI Receptionists

Not specified

AI Voice Agents

Not specified

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Speech Recognition
Virtual Assistant

Corporate Tax

Compliance Management
Data Import / Export
Data Verification
Electronic Filing
Exception Notification
For Nonprofits
For Partnerships
K-1 Reporting
Payroll & Employer Forms
Status Tracking

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Finance

Not specified

Government

Not specified

Loan Servicing

Not specified

Sales Tax

Address Validation
Audit Trail
Consumer Use Tax
Exemption Management
Tax Calculator
Tax Filing
Taxability Verification
Transaction Tracking
Value Added Tax (VAT)

Tax Practice Management

Approval Process Control
Billing & Invoicing
Client Management
Client Portal
Document Management
Due Date Tracking
Scenario Planning
Tax Filing
Tax Forms
Workflow Management

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