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What is CallBroker Report View?

CALLBROKER Report View is a robust server-based application designed to assist communications administrators or managers in analyzing and comprehending their organization's call flow dynamics. Specifically created to improve the overall experience for users of Cisco Unified Communications, this reporting tool imposes no limitations on the quantity of IP phones or calls, equipping communications managers with essential resources to quickly assess and make informed choices about organizational communications. With its user-friendly web-based interface, CALLBROKER Report View offers comprehensive oversight of both internal and external call traffic. Its design is particularly beneficial for call centers, as it provides valuable insights into agent performance, queue statistics, and a wide range of data that supports any customer relationship management system, including details on answered calls, abandoned calls, talk times, waiting periods, and average wait durations. In addition, it integrates effortlessly with Cisco CUCM via AXL or LDAP, and includes features like email notifications and the ability to export reports in PDF and Excel formats, thus enhancing operational efficiency and aiding in better decision-making processes. The extensive analysis and adaptability offered by CALLBROKER Report View render it an essential tool for organizations aiming to refine their communication strategies, making it indispensable for continuous improvement in service delivery and customer satisfaction. Organizations that leverage this tool can expect to see significant enhancements in their overall communication effectiveness and operational workflow.

What is Avotus ReflectR?

Unlock unparalleled insights into your utilization of UC&C, call performance, user interaction, productivity levels, and financial implications. At Avotus, we understand how crucial your UC&C platform is in cultivating an effective remote work environment. We also recognize the limitations associated with standard reporting tools provided by various UC&C platforms like Microsoft Teams, Skype for Business, Cisco Unified Call Manager (CUCM), Cisco Jabber, Amazon Chime, and Connect. To genuinely improve UC&C practices, gain a competitive advantage, and optimize results, you need more than just the fundamental reporting, archiving, and retrieval functionalities. ReflectR equips you with Intuitive Reporting, Real-time Monitoring, Trend Analytics, and Alerts, enabling your leadership and management teams to swiftly evaluate usage trends in your UC&C platform, thereby enhancing employee productivity and engagement across the board. This all-encompassing solution not only simplifies your processes but also reinforces strategic decision-making, paving the way for sustainable success in your organization. With ReflectR, you can take informed actions that propel your business forward.

Media

Media

Integrations Supported

Cisco Unified Communications Manager
Adobe Acrobat
LDAP
Microsoft Excel
VMware ESXi

Integrations Supported

Cisco Unified Communications Manager
Amazon Chime
Amazon Connect
Cisco Jabber
Microsoft Teams
Skype

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

DAFQUEST

Date Founded

2012

Company Location

Spain

Company Website

www.dafquest.com/callbroker_report_view.html

Company Facts

Organization Name

Avotus

Date Founded

1981

Company Location

Canada

Company Website

www.avotus.com

Categories and Features

Call Accounting

Not specified

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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