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What is CallCenterHosting?

CallCenterHosting provides cloud solutions rich in advanced features that play a vital role in driving your business's success. The success of a call center largely hinges on the efficiency of its dialer and its capability to connect with customers effectively. The selection of dialers is shaped by the available agents and the scale of outreach needed. These cloud-based solutions equip agents with vital tools and information to interact successfully with clients. The emergence of cloud technology has transformed the call center landscape, offering innovative solutions that enhance customer service potential through cloud-hosted systems. By leveraging toll-free and virtual numbers, businesses can effectively reach out and market their products or services to potential customers. Ensuring consistent communication with clients is essential for meeting business goals. Organizations are always on the lookout for ways to improve their accessibility, making it easier for customers to reach out for support and assistance whenever needed. In today's competitive market, enhancing customer engagement through advanced communication tools has become more important than ever.

What is 3CLogic?

3CLogic stands out as a premier cloud contact center solution that enhances communication for businesses with their workforce and clientele. This innovative platform is powered by Amazon Web Services (AWS) and provides sophisticated, scalable speech recognition capabilities that seamlessly integrate with major CRM systems like SugarCRM, Microsoft Dynamics, ServiceNow, and SAP. With deployments across five continents, 3CLogic is rapidly expanding its portfolio, catering to a diverse range of Global 2000 clients. The platform fosters digital transformation by enhancing customer experience (CX), boosting operational efficiency, delivering insightful reporting, and incorporating dynamic interactive voice response (IVR), computer telephony integration (CTI), and artificial intelligence (AI) functionalities. As organizations increasingly prioritize streamlined communication and data-driven insights, 3CLogic positions itself as a vital partner in achieving these objectives.

Media

Media

Integrations Supported

Integrations Supported

Avaya Aura
Cisco Unified Communications Manager
Microsoft Dynamics 365
Microsoft Teams
Observe.AI
SAP Sales Cloud
SAP Service Cloud
SAP Store
Salesforce
ServiceNow
ServiceNow AI Agents
ServiceNow Customer Service Management
ServiceNow Field Service Management
ServiceNow HR Service Delivery
ServiceNow Strategic Portfolio Management
Verint Workforce Engagement

API Availability

API Availability

Pricing Information

$7.49 per user per month
Free Trial Offered?

Pricing Information

Contact for a quote

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

CallCenterHosting

Date Founded

2004

Company Location

United Kingdom

Company Website

www.callcenterhosting.com

Company Facts

Organization Name

3CLogic

Date Founded

2005

Company Location

United States

Company Website

www.3clogic.com

Categories and Features

Auto Dialer

Not specified

Call Center

Not specified

Cloud PBX

Not specified

IVR

Not specified

Power Dialers

Not specified

Predictive Dialer

Not specified

Sales Dialers

Not specified

Toll Free 800 Number

Not specified

Voice Broadcasting

Not specified

Categories and Features

AI Call Center

Not specified

AI Dialers

Not specified

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Business VoIP

Call Parking
Call Recording
IVR / Voice Recognition
Ring Groups
SIP Trunking

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Screen Activity Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
IVR / Voice Recognition

Communications

Not specified

Customer Engagement

Analytics
Communication Management
Feedback Collection

Customer Experience

Action Management
Analytics
Dashboard
Multi-Channel Collection
Sentiment Analysis
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Call Center Management
Email Management
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Customer Success

Account Alerts
Communication Management
Customer Engagement

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales Dialers

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
VoIP
Voice & Data Integration

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