CallShaper Reviews & Ratings

CallShaper

5.0 out of 5 stars

Ratings and Reviews 3 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is CallShaper?

An All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.

What is ArchAgent PowerDialer?

Prospecting is recognized as one of the most lucrative business activities available, but it also comes with considerable challenges. The task can become tedious and prone to errors, resulting in wasted efforts on wrong numbers and the irritation of numerous unanswered calls. Fortunately, the Arch PowerDialer provides an effective solution to these issues. Specifically designed to improve productivity, the PowerDialer can enhance your contact rate by an astounding 400%. Learning to use the PowerDialer is straightforward and can be achieved in just five minutes. It works on any Mac, PC, tablet, and phone, ensuring versatility in its application. Furthermore, the PowerDialer integrates smoothly by automatically transferring contact information, lead and post-call notes, reminders, and callbacks into the lead portal or designated third-party CRMs, which saves you a significant amount of time. You can easily upload different lists, such as expired listings (withdrawn/canceled), for sale by owner, for rent by owner, neighborhood updates (just listed/just sold), pre-foreclosure leads, or your personalized call lists, all of which are dynamically managed through our web portal. No specialized devices are required, making it an option that anyone with basic technology can utilize. This accessibility allows a wider range of individuals to engage in effective prospecting without the burden of complicated setups.

Media

Media

Integrations Supported

Zapier

Integrations Supported

API Availability

Has API

API Availability

Pricing Information

$75 per month
Pricing is based on per concurrent user per month plus telco costs. CallShaper also includes all modules, support, training, updates and new versions. There are never any add on costs with CallShaper!

Pricing Information

$79 per month
Free Trial Offered?

Supported Platforms

SaaS
Windows

Supported Platforms

SaaS
Windows
Mac

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Not specified

Company Facts

Organization Name

CallShaper

Date Founded

2012

Company Location

United States

Company Website

www.callshaper.com

Company Facts

Organization Name

ArchAgent

Date Founded

1992

Company Location

United States

Company Website

www.archagent.com/powerdialer/

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Screen Activity Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition

Contact Management

Activity Management
Appointment Management
Contact Database
Contact Import/Export
Lead Management
Sales Pipeline Management
Search / Filter
Social Media Integration

Customer Advocacy

Campaign Management
Communication Management
Reporting/Analytics

Customer Success

Account Management
Communication Management
Customer Engagement
Revenue Management
Win / Loss Analysis

Inside Sales

Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation

Power Dialers

Not specified

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Sales

Not specified

Sales Dialers

Not specified

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Search
Task Management
Templates
Workflow Management

Telemarketing

Auto Dialer
Call Logging
Call Recording
Call Routing
Call Scripting
IVR / Voice Recognition
Inbound Call Center
Lead Distribution
Outbound Call Center

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Telemarketing Management
VoIP
Voice & Data Integration

Categories and Features

Auto Dialer

Not specified

Sales Acceleration

Not specified

Sales Dialers

Not specified

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