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What is Callation?

Callation stands out as a comprehensive call reporting and analytics platform that transforms raw communication data into meaningful business intelligence. By offering an all-in-one dashboard, it empowers companies to monitor, analyze, and optimize call activity across teams, departments, and systems. Its wide range of features includes detailed call accounting, extension-level insights, group reports, trunk usage metrics, and advanced custom reporting. The platform is designed with scalability in mind, supporting businesses of all sizes through automatic data synchronization and multi-system compatibility. Intuitive dashboards and configurable widgets enable users to tailor their reporting environment to fit specific business workflows. With cross-platform accessibility, managers and team leaders can share dashboards and ensure alignment across the organization. Secure cloud hosting ensures sensitive data is protected, while robust scheduling tools automate reporting for efficiency. Businesses gain real-time visibility into call activity, helping them reduce missed opportunities, improve customer service, and boost productivity. Trusted by resellers and businesses globally, Callation supports over 150,000 reporting extensions and delivers tens of thousands of notifications monthly. In essence, Callation empowers organizations to make better decisions, streamline performance, and turn communication data into a strategic asset.

What is CallN?

Automated Call Intelligence empowers organizations to derive meaningful insights from the interactions between their key assets: employees and customers. By optimizing quality assurance processes, this technology facilitates the swift identification of agents' training requirements and boosts overall team efficiency. Moreover, it guarantees compliance with regulatory and privacy standards, effectively mitigating related risks. Users enjoy the flexibility to pause or resume calls and receive alerts regarding possible compliance issues. This innovative solution delivers detailed insights derived from customer interactions, equipping companies with essential tools to evaluate and improve customer engagement and overall experience. By utilizing sophisticated sentiment analysis, campaign tracking, topic exploration, and segmentation techniques, it provides a thorough understanding of customer feedback and preferences. Furthermore, CallN streamlines the processes of call recording and tagging, enabling users to categorize their calls effortlessly while implementing custom rules to minimize repetitive tasks, thereby ensuring effective communication management. As a result of harnessing these advanced capabilities, organizations can make well-informed decisions that not only foster growth but also enhance customer satisfaction, ultimately leading to a more successful business model. In a rapidly evolving market, leveraging such insights becomes increasingly crucial for maintaining a competitive edge.

Media

No images available

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$13.50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Callation

Date Founded

2013

Company Location

United States

Company Website

www.callation.com

Company Facts

Organization Name

CallN

Date Founded

2012

Company Location

Australia

Company Website

calln.com

Categories and Features

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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