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What is Captivated?

The quickest way to connect with someone is through text messaging. Captivated ensures that incoming messages are efficiently routed to an employee, akin to the management of phone calls. This system eliminates wait times, enabling immediate interaction with the appropriate person who can provide assistance. Texts can be received directly from your website or any landline or toll-free number, promoting real-time dialogue with customers just like chatting with friends and family. This enhancement in customer engagement and retention contributes to greater sales opportunities; thus, a combination of more sales leads and happy customers translates to increased revenue. In addition, the platform allows for team collaboration and coaching on customer interactions. Each conversation is securely archived in the cloud, ensuring easy access via mobile devices and web browsers. This integration of communication tools not only boosts operational efficiency but also creates a more interconnected and responsive business atmosphere, ultimately leading to improved overall performance. By fostering such an environment, businesses can adapt quickly to customer needs and market changes.

What is Alive5?

Effortlessly manage individual, bulk, and automated chat interactions across different platforms. In just the last 24 hours, an astonishing 141 billion messages were sent worldwide through social messaging apps, web chat, and SMS. As consumers increasingly expect instant messaging options from businesses, Alive5 provides a straightforward and interactive messaging solution for engaging with your audience. Whether you’re using an automated chatbot, sending out bulk messages, or having direct conversations with your team, this platform allows seamless communication through text and chat on both laptops and smartphones. » Effortlessly handle a single phone number or multiple dedicated lines. » Send personalized messages to individuals or large groups with ease. » Compatible with both toll-free and local numbers. » Customize responses based on visitor input for a personalized touch. » More efficient than traditional methods for capturing leads. » Quickly escalate inquiries to your live staff when necessary. With Alive5, improving customer engagement and optimizing communication is not only possible but also easy and effective. The platform's versatility ensures that both your team and customers will have a smooth communication experience.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$59.90 per month
Free Trial Offered?
Free Version

Pricing Information

$50 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Captivated

Company Location

United States

Company Website

captivated.works/

Company Facts

Organization Name

Alive Technologies

Date Founded

2005

Company Location

United States

Company Website

www.alive5.com

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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