CareLineLive Reviews & Ratings

CareLineLive

4.7 out of 5 stars
Company Website for CareLineLive

Ratings and Reviews 182 Ratings

Total 5 out of 5 stars
ease 4.5 out of 5 stars
features 4.5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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What is CareLineLive?

CareLineLive is an all-in-one, cloud-based homecare management platform trusted by over 700 home care agencies and domiciliary care providers across the UK and Australia. The platform covers rostering, scheduling, care planning, care monitoring (ECM), eMAR, payroll, invoicing and the Care Circle portal for friends and family. Subscription includes CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) compliance tool MOA Benchmarking to deliver a solution combining both homecare management and compliance. Customers find the comprehensive functionality easy to use because of the intuitive user interface and enjoy excellent day-to-day support which is recognised by CareLineLive’s high rating on Trustpilot. CareLineLive is an NHS England Assured Supplier for Digital Social Care Records (DSCR). CareLineLive is accredited to ISO 27001 (Information Security), ISO 9001 (Quality Management), and Cyber Essentials Plus. In addition to being hosted on secure AWS servers with data stored in the UK (or Australia for customers there) for data sovereignty. Founded in 2014, CareLineLive is led by Managing Director Josh Hough and is headquartered in West Sussex with offices in London and Melbourne. CareLineLive is part of MAS Technicae Group and received majority investment from technology-focused investment firm Accel-KKR in June 2025. Sister companies under the same group include compliance specialist MOA and Australian aged care software provider Health Metrics. CareLineLive includes: Electronic Medication Administration Records (eMAR) for medication management Care rostering software with AI-assisted scheduling Carer Companion mobile app for Android & iOS Care Circle Portal for family member access GP Connect integration for NHS patient records Payroll and invoicing automation CQC compliance tools for UK care providers Fully managed handsets with remote wipe MOA Benchmarking's audit tool for CQC/CIW compliance

What is Aim?

Aim is an innovative online platform tailored for home care management, specifically catering to domiciliary care providers throughout the UK. The platform seamlessly combines care planning, risk assessments, and reviews with advanced features such as electronic medication administration records (eMAR), medication alerts, visit documentation, GPS-enabled check-ins, scheduling tools, and a dedicated mobile application for care staff. For administrative teams, the platform offers the capability to manage client and employee records, handle human resources, oversee training programs, and facilitate billing, payroll, audits, and compliance tracking, while also providing communication tools that include chat, video conferencing, and options for family access. Additionally, the Aim Business Suite enriches the platform by integrating recruitment processes, managing referrals and inquiries, offering marketing solutions, collecting customer reviews, and providing a 24/7 AI receptionist service. This all-encompassing system empowers agencies to coordinate their daily care activities efficiently while simultaneously supporting their growth within a unified interface. Ultimately, Aim not only enhances operational efficiency but also promotes improved communication and management across all aspects of care delivery, ensuring that all stakeholders are well-connected and informed. Through continuous innovation, Aim is positioned to evolve with the changing needs of care providers in the industry.

Media

Media

No images available

Integrations Supported

Access Abacus
Access Mosaic
CM
GP Connect
Hastee
Sage 50
Sage Payroll
Tempaid
Xero

Integrations Supported

Facebook
Gmail
Instagram
Microsoft Outlook
WhatsApp

API Availability

Has API

API Availability

Has API

Pricing Information

£120 per month
All-in-one pricing with a minimum monthly fee of £120 plus VAT.
Prices are based on the total number of carers using the software. There is no fee for admin users.
Includes the cost of MOA Benchmarking's audit tool to help maintain and improve your CQC/CIW rating. Additional MOA modules are discounted to £0.50 per carer per month.
Free Version

Pricing Information

£15/staff/month
Aim Care Manager costs £15 + VAT per active staff member per month; Aim Business Suite costs £20 + VAT per active staff member per month. Plans require at least 10 active staff and a 12-month commitment. Annual billing charges the equivalent of 9 months for 12 months of service. Staff working under 16 hours per week cost £5 + VAT per month. One-time setup costs £250 + VAT for Care Manager or £500 + VAT for Business Suite. Migration costs £950 + VAT for standard service or £1,950 + VAT for full service.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CareLineLive

Date Founded

2014

Company Location

United Kingdom

Company Website

carelinelive.com

Company Facts

Organization Name

Aim

Date Founded

2025

Company Location

United Kingdom

Company Website

www.weaim.io

Categories and Features

Home Care

CareLineLive is a comprehensive management solution tailored for home care agencies of all sizes, aimed at providing safe, efficient, and personalized care. This platform is specifically designed to eliminate reliance on paper-based systems and disjointed processes, integrating scheduling, care provision, and compliance into a single, user-friendly interface. Care managers can efficiently create rotas, oversee visits, track care in real-time, and ensure precise record-keeping, all while maintaining complete transparency throughout their operation. Caregivers benefit from an intuitive mobile application that allows them to access their schedules, check in and out of appointments, document care activities and medications, and share updates on-the-go. This streamlined approach minimizes administrative burdens while enhancing the continuity of care provided to clients. With a strong emphasis on user experience, dependability, and exceptional customer service, CareLineLive enables agencies to minimize time spent on administrative tasks and allocate more resources to supporting their clients. Originally developed for the UK market, CareLineLive is also compliant with Australia's recent Aged Care Act and Support at Home regulations.

Billing & Invoicing
Care Plan Management
Caregiver Management
Client Management
Field Communication
Payroll Management
Scheduling
Visit Verification

Home Health Care

CareLineLive is an innovative platform designed to enhance the management of home health care, aimed at assisting care teams in providing top-notch services within clients' residences. This all-in-one solution integrates visit scheduling, care execution, clinical documentation, and compliance monitoring into a single secure interface, which aids providers in minimizing administrative burdens while enhancing oversight. Care managers can efficiently coordinate their teams, track visits in real-time, and maintain precise records for each client. Care workers benefit from an easy-to-navigate mobile application that allows them to view schedules, document visit information, log medications, and note observations right at the point of care, which boosts accuracy and communication while cutting down on paperwork. CareLineLive is designed for both dependability and user-friendliness, enabling home health care organizations to operate more effectively while prioritizing patient safety and the quality of care. Originally developed for the UK market, CareLineLive is also fully compliant with Australia's recent Aged Care Act and Support at Home regulations, and is expanding its capabilities to support the NDIS.

Billing & Invoicing
Charting
Electronic Signature
Employee Tracking
Medication Database
Patient Intake
Scheduling
Time / Task Reporting

Categories and Features

Home Care

Not specified

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CareLineLive Reviews & Ratings

CareLineLive

4.7 out of 5 stars