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What is Cargas Energy?

Cargas, an employee-owned software firm with a workforce exceeding 100, specializes in providing top-tier software solutions for fuel delivery and HVAC services through its flagship product, Cargas Energy. This software suite equips fuel dealers with essential tools for enhancing fuel delivery, customer service, and HVAC operations, including managing cylinder exchange processes, enabling them to optimize their resources for business growth. The company's commitment to fostering a culture of excellence and collaboration is evident in its employee ownership model. Founded in 1988, Cargas has consistently earned accolades as one of the Best Workplaces, reflecting its dedication to both its employees and clients. The emphasis on teamwork not only strengthens the internal culture but also enhances the overall customer experience.

What is CallBack HVAC?

CallBack HVAC gives small HVAC companies a way to see and act on certain unanswered calls. It is a cloud dashboard for missed-call follow-up, not an answering service or field-service management system. When the company has a compatible phone route and approved provider sender, callers who reach a supported missed-call outcome can choose to receive a single text by pressing 1. The owner sees the resulting lead and any reply, then handles callbacks, scheduling and job outcomes. An unanswered call by itself does not guarantee a text; voicemail and caller choice affect the flow. The $149/month core software plan includes lead records, urgency notes, open/after-hours templates, follow-up status, and CSV export. It supports one owner reply for each inbound customer message. Team dispatch, invoicing, bulk marketing, native CRM sync, and automatic appointment booking are outside the core plan. AI CSR is a separate, reviewed pilot and is not activated automatically. The software trial is 14 days with no card required and starts once the email address is confirmed. Carrier registration and phone setup can consume that period. Buyers need their own provider account, approved texting number, compatible routing, consent, and a successful live test before customer use. Provider number, registration, calling, texting, and carrier fees are additional even during the software trial. Twilio is the standard setup; Telnyx or Plivo availability should be confirmed with CallBack HVAC before choosing either.

Media

Media

Integrations Supported

Integrations Supported

Twilio

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

$149/month
Core software: $149/month after a 14-day no-card trial starting after email confirmation. The trial runs during provider setup and carrier review. Customer use requires a paid provider account, approved texting number, registration, compatible routing, consent and a successful call-and-text test. Provider number, registration/campaign, call, text and carrier fees are separate, including during the software trial. Twilio is standard; confirm Telnyx or Plivo availability before choosing either. AI CSR pilots are separate.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub

Company Facts

Organization Name

Cargas Systems

Date Founded

1988

Company Location

Lancaster, PA

Company Website

www.cargasenergy.com

Company Facts

Organization Name

CallBack HVAC

Date Founded

2026

Company Location

United States

Company Website

callbackhvac.com

Categories and Features

HVAC

Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Mobile Access
Routing
Scheduling
Work Order Management

Categories and Features

HVAC

Customer Database

SMS Marketing

2-Way Messaging
Contact Management
Message Personalization
Reporting/Analytics

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