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What is Causeway?

Causeway is an innovative platform designed specifically for collaboration among associations, boards, committees, and teams. It allows users to create an unlimited number of private workgroups, each featuring secure areas for file sharing, discussions, calendar integration, wiki development, polling, task management, and additional functionalities. These private workspaces enhance the flow of ideas and information among committee members, teams, and boards. Participants can easily share and modify documents through an advanced document library. The platform also includes built-in email lists, with the flexibility for users to create customized standalone lists when necessary. Coordinating, RSVPing, and tracking attendance for committee meetings is made simple and efficient. Furthermore, it provides capabilities for essential board elections and surveys tailored to committee members. Users are able to assign tasks, structure them into projects, set reminders, and track progress effortlessly. The collaborative content creation process is optimized, removing the need for cumbersome file uploads or downloads. Additionally, Causeway's extensive sharing features allow users to exchange content between different workgroups, significantly boosting overall productivity. Overall, these functionalities work together to empower teams to collaborate more effectively and achieve their goals with greater ease.

What is CoreInteract by Altigen?

Engage your customers at every stage of their journey through both voice and digital channels such as chats, SMS, email, and social media platforms. By seamlessly integrating business communications with your operational systems, you ensure that employees have access to crucial information at each customer interaction point. With CoreInteract’s intuitive drag-and-drop interface, managing workgroups and routing rules tailored to your business requirements becomes a straightforward task. You have the ability to prioritize and sequence which workgroups will handle incoming customer inquiries, enhancing efficiency. Additionally, CoreInteract allows you to coordinate your interactions directly within Teams, eliminating the need for separate desktop applications. Team members can easily differentiate between customer and internal calls, as workgroup calls are clearly labeled. Moreover, CoreInteract can pull up a customer record from Dynamics 365 for every answered call, providing enhanced oversight of customer data and enabling direct calls to customers through Dynamics 365, thereby streamlining the engagement process even further. This holistic approach ensures that your team is always well-prepared to meet customer needs effectively.

Media

Media

Integrations Supported

CommunityWFM
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Salesforce
Zoho CRM

Integrations Supported

CommunityWFM
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Exchange
Microsoft Outlook
Microsoft Power BI
Microsoft Teams
Salesforce
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$15/mo/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VTM Group

Date Founded

1995

Company Location

United States

Company Website

causewaynow.com

Company Facts

Organization Name

Altigen Communications, Inc.

Date Founded

1994

Company Location

United States

Company Website

www.altigen.com/coreinteract/

Categories and Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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