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Ratings and Reviews 0 Ratings
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CallTrackingMetricsCallTrackingMetrics stands out as the sole SaaS platform that integrates call tracking and conversion intelligence to enhance contact center automation, leading to a more tailored experience for customers. Discover which marketing initiatives are driving leads or conversions, and leverage that information to create automated call flows that enhance your contact center operations. With our comprehensive suite of phone, text, online, and live chat tools, you can achieve seamless communication across your entire organization. More than 100,000 users around the globe rely on CallTrackingMetrics to streamline communications for their sales, marketing, and service teams, ensuring efficiency and effectiveness in their outreach efforts. Our call tracking capabilities include dependable dynamic number insertion (DNI) for precise session-level attribution, as well as local and toll-free tracking numbers, which offer omnichannel attribution across calls, texts, and form submissions. Additionally, our contact center solutions feature a user-friendly browser-based softphone, along with intelligent routing options to optimize call management. Embracing these advanced features can significantly elevate your organization's customer interaction strategy.
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SquaretalkFlexibility is the cornerstone of effective communication. Squaretalk seamlessly integrates with hundreds of prominent business applications, establishing distinctive hubs for call centers globally. Designed for integration, this cloud-based contact center prioritizes speed, adaptability, and effortless connectivity. Utilizing predictive dialer technology, it enhances the efficiency of contact centers by feeding valuable data. Users can interact with leads through any device or application, promoting accessibility. Additionally, the platform allows for the creation and implementation of custom workflows in an engaging workshop setting. Our commitment to flexibility and remote work has been a fundamental aspect of our vision and culture, a reality that was underscored by the Covid-19 pandemic. This experience has reinforced the importance of enabling individuals and teams to adapt and deploy quickly within both remote and localized environments, ensuring productivity remains high regardless of physical location. The adaptability fostered during this time has forever changed the way we approach work and collaboration.
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CallHubCallHub is a reliable campaigning platform poised to transform your outreach, canvassing, mobilization, and marketing efforts. We provide calling, texting, and email solutions tailored for political campaigns, advocacy organizations, nonprofits, and businesses of any scale. However, CallHub transcends being just a software tool. We recognize the importance of data security, high contact rates, automation, dependability, and regulatory compliance in your campaigns. With these critical aspects in mind, CallHub is meticulously crafted to meet your needs. Experience the difference for yourself by giving us a try today!
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CallToolsRevolutionize your contact center operations with CallTools, a cutting-edge cloud-based solution that seamlessly integrates both inbound and outbound dialing to maximize productivity. Boost agent efficiency while building stronger connections with customers through powerful features such as predictive dialing, call recording, and coordinated multi-channel campaigns via email and SMS. Obtain a comprehensive view of team performance with in-depth analytics and real-time reporting capabilities. With adaptable integrations, efficient queue management, and personalized IVR settings, CallTools streamlines processes and enhances call results. Improve your connection rates by utilizing sophisticated data targeting and dynamic caller ID technologies. Designed for simplicity, CallTools equips teams to tackle even the most challenging tasks effortlessly, ensuring a smoother workflow across the board. This innovative platform not only enhances operational efficiency but also fosters a more responsive and customer-centric approach in your contact center.
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Local Measure EngageEngage offers a uniquely tailored and outstanding experience by leveraging the capabilities of AWS and Generative AI. Traditional contact center systems, which are often cumbersome and outdated, can lead to excessive costs and inefficiencies. Local Measure's Engage For Amazon Connect is designed to meet the demands of today's consumers effectively. As a Contact Center as a Service, Engage takes care of all upgrades and enhancements, eliminating the need for costly agent licenses or complex hardware setups. Our pricing model based on consumption is flexible enough to suit businesses of various sizes. To successfully establish a brand, prioritizing customer needs is essential. Engage empowers agents with tools such as sentiment analysis and chatbots, allowing them to gain deeper insights into customer behavior and enhance user experience. Engage supports multiple communication channels, including Voice, Email, SMS, Facebook Messenger, Instagram DM, Twitter DM, WhatsApp, WeChat, LINE, and Web Chat, ensuring comprehensive customer engagement. This multi-channel approach not only streamlines interactions but also helps businesses connect with their audience in the ways that are most effective for them.
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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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DialerAIOur autodialer solution is designed to streamline various communication processes including sales calls, payment collection, and appointment notifications. Additionally, it is capable of facilitating mass emergency voice broadcasts. This versatile system is perfect for telecommunications companies or businesses offering call center solutions. It features a multi-tenant architecture with billing options, can be customized with white-labeling, and is cost-effective as users can select their preferred Voice Provider. By efficiently handling busy signals, disconnected lines, and unanswered calls, our autodialer software can significantly boost productivity; it also passes calls to live agents and leaves messages on answering machines when necessary. This functionality ensures that no potential opportunity is missed, making it a valuable tool for any organization looking to enhance its communication efforts.
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MoneypennyMoneypenny delivers exceptional, 24/7 customer service through live answering, chat support, and omnichannel solutions. Businesses can customize their plans, selecting from features like call forwarding, scripted responses, appointment scheduling, and order processing. The platform also integrates the cutting-edge AI Receptionist, a fully automated service that provides personalized, conversational responses based on deep insights and verbal cues. When necessary, calls are seamlessly transferred to expert human receptionists for more complex inquiries. With AI-driven automation and human support, Moneypenny ensures efficient, personalized service that enhances customer experience while lowering operational costs.
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CallShaperAn All-In-One Call Center Solution CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations. The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing. CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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IntradiemIntradiem stands out as the sole workforce management platform that ensures tangible outcomes while enhancing customer service. Our innovative technology functions as an automated supervisor for call centers, activating rules in real-time based on current operational conditions. It is responsible for executing over 1.2 billion automated tasks each year, contributing to significant savings of over $160 million for our clients in just the last two years. With its unique capabilities, Intradiem empowers organizations to optimize their workforce efficiency like never before.
What is Centcom?
Our cloud-based platform enables your team to interact with customers at the most crucial moments effectively. Utilizing a unique approach to handle incoming media, your agents are able to manage multiple communication channels in real-time, allowing for efficient prioritization alongside their associated campaigns. With omnichannel functionality, customized service agreements, skill-based agent assignment, and sophisticated search algorithms, all components work together to quickly match the most suitable agent to each inquiry. Enhance your customer service by using contextual insights that are specifically designed for each individual customer. Provide a service that outperforms customer expectations, improving both speed and efficiency. In today's landscape, social media has emerged as a vital platform for consumers to share their opinions and experiences. Centcom Live SM provides you with critical performance indicators, extensive monitoring capabilities, and a variety of media channels, ensuring your clients receive prompt and accurate answers, which in turn significantly enhances the overall customer experience. Consequently, your organization can cultivate deeper relationships and instill greater trust within your customer community, leading to long-term loyalty. Furthermore, this approach not only strengthens connections but also positions your brand as a leader in customer engagement.
What is Avaya Experience Platform?
The Avaya Experience Platform delivers a comprehensive solution for customer interaction, skillfully integrating voice, video, chat, messaging, and other communication methods to create smooth exchanges across various channels. Aimed at enhancing the experiences of both clients and staff, it equips agents with instant access to customer data via a unified desktop interface, enabling them to provide tailored and effective assistance. This innovative platform streamlines the management of both incoming and outgoing interactions, ensuring that customers can engage through their preferred communication methods while equipping agents with vital resources to resolve issues efficiently. Through the integration of diverse communication channels and the use of advanced analytics, the Avaya Experience Platform empowers organizations to optimize their contact center operations and deliver exceptional customer service. Furthermore, its flexibility in adapting to evolving customer demands allows businesses to maintain a competitive edge in a fast-changing marketplace. With its focus on creating a seamless communication experience, the platform is positioned as a vital tool for modern organizations striving for excellence in customer engagement.
Integrations Supported
Avaya AI Virtual Agent
Avaya one-X Communicator
CROSS-CRM
DVSAnalytics
Dialogflow
Dynamics Telephony
HubSpot CRM
LumenVox Automatic Speech Recognition (ASR)
Nectar DXP
NetSuite
Integrations Supported
Avaya AI Virtual Agent
Avaya one-X Communicator
CROSS-CRM
DVSAnalytics
Dialogflow
Dynamics Telephony
HubSpot CRM
LumenVox Automatic Speech Recognition (ASR)
Nectar DXP
NetSuite
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Call Center Development Services
Date Founded
2001
Company Location
Canada
Company Website
www.ccds.ca
Company Facts
Organization Name
Avaya
Date Founded
2000
Company Location
United States
Company Website
www.avaya.com/en/products/experience-platform/
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Categories and Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis