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What is ChatGent?

ChatGent is a cloud-based messaging and commerce platform powered by AI, tailored for online retailers, service providers, medical facilities, restaurants, and agencies. It effectively manages customer queries across numerous messaging channels including website chat, WhatsApp, Facebook Messenger, Instagram, and Telegram by employing pre-approved business information, which helps funnel conversations to staff through a centralized inbox. With real-time synchronization of product catalogs from Shopify and WooCommerce, customers can browse and make purchases through messages, images, or screenshots that correspond to the catalog offerings. Furthermore, teams are enabled to engage with comments on Facebook and Instagram, capture potential leads, oversee orders from start to finish, utilize AI Copilot features, and assess performance metrics. The platform also supports multilingual interactions with customers, accommodating languages such as Banglish, Roman Urdu, Hinglish, and Arabizi, while its intuitive dashboard is available in both English and Bengali, guaranteeing a smooth experience for a wide range of users. By integrating these functionalities, ChatGent aims to significantly enhance customer engagement and optimize business workflows across diverse industries, ultimately leading to improved customer satisfaction and operational efficiency.

What is Botfay?

Botfay serves as a comprehensive messaging platform that unifies WhatsApp, Telegram, and Instagram Direct into a single collaborative inbox tailored for teams. Its artificial intelligence assistant efficiently handles incoming customer messages by addressing routine questions using a predefined knowledge base, qualifying potential leads through specific queries, and re-engaging customers who may have temporarily halted their interactions, effortlessly switching the conversation to a human team member when a more personalized reply is needed. Specifically designed for small to medium-sized businesses, agencies, and support teams dealing with high volumes of messages from diverse platforms, Botfay guarantees that no communication is missed. The setup process is remarkably fast, enabling users to connect their existing WhatsApp Business number, Telegram bot or channel, and Instagram account, which allows Botfay to start providing responses immediately while ensuring that team members can participate in any conversation as the situation demands. This efficient system not only boosts customer satisfaction but also significantly improves team productivity in managing their communications, ultimately fostering a more engaged customer experience.

Media

No images available

Media

Integrations Supported

Instagram
Telegram
WhatsApp
Facebook Messenger
Shopify
WooCommerce

Integrations Supported

Instagram
Telegram
WhatsApp

API Availability

Has API

API Availability

Pricing Information

$15/month
The Free plan includes 100 credits per month and does not require a card. The Lite plan costs $15/month and includes 3,000 credits per month.
Free Version

Pricing Information

Contact us
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Factoryze

Company Location

Bangladesh

Company Website

chatgent.chat

Company Facts

Organization Name

Botfay

Date Founded

2025

Company Location

Ukraine

Company Website

botfay.com

Categories and Features

AI Chatbots

Not specified

Categories and Features

AI Chatbots

Not specified

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