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PodiumPodium is a leading AI-powered platform that combines lead management and multi-channel communication into a single solution, trusted by over 100,000 businesses worldwide to acquire and convert customers effectively. At the heart of Podium’s platform is its AI Employee, an intelligent virtual assistant that ensures businesses engage with leads instantly at any time of day, significantly improving conversion rates and driving revenue growth. Podium centralizes communications by consolidating calls, texts, payment links, and bulk messaging campaigns into one intuitive dashboard, simplifying customer outreach and engagement. The AI Employee automates routine customer interactions, delivering timely, accurate, and personalized responses across all communication channels to maintain strong customer relationships. Podium has been widely recognized for its innovation, earning spots on Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies lists. Founded in 2014 and headquartered in Lehi, Utah, Podium is backed by prominent investors including Accel, Summit Partners, GV (Google Ventures), and Y Combinator. The platform empowers businesses to not only respond to leads faster but also to collect more customer reviews and boost Google rankings through automated review requests. Podium’s easy-to-use web and mobile apps enable businesses to manage conversations, payments, and marketing efforts seamlessly. With its focus on AI-driven efficiency and customer satisfaction, Podium is a powerful tool for scaling sales and engagement. Its continuous innovation helps businesses stay ahead in competitive markets by providing superior lead conversion and communication solutions.
What is Chatra?
Incorporate live chat, chatbots, email, and social messaging into your business framework to streamline operations. This integration enables you to effectively respond to inquiries, tackle issues, and improve conversion rates. By integrating live chat on your site, you can interact with visitors instantly, or opt for messenger mode to answer questions at your own pace. Manage all interactions from a cohesive dashboard that links your inbox with your Facebook Business Page, removing the need to switch between numerous browser tabs. Monitor the visitors on your website in real-time through a visitor list, which helps you analyze their browsing habits and sources, allowing for tailored greetings. Use Chatra to address questions, ease concerns, and strategically cross-sell and upsell products, which can significantly enhance your order volume and average transaction value. Implement bots to collect visitor contact details and other pertinent information while ensuring their consent, which can amplify your marketing efforts. Offer swift answers to frequently asked questions, ensuring visitors receive prompt assistance and alleviating some of the workload for your support team. By optimizing these processes, your company can significantly improve customer satisfaction, leading to overall growth and success. With enhanced communication strategies in place, you can create a more engaging experience for your customers.
What is Channel.me?
Our software is designed to cultivate connections among people, as we firmly believe that working together leads to better outcomes. The inclusion of a live chat feature significantly improves customer service by removing the complications associated with managing several conversations at once. Specifically engineered for high-pressure customer service scenarios, our chat solution optimizes communication in a seamless manner. Moreover, we offer co-browsing functionalities that enhance customer support by enabling agents to view a visitor's screen, allowing them to provide assistance through web-based screen sharing in real time. This integration of co-browsing within our live chat system simplifies the process of understanding and fulfilling customer needs. When visitors log into the live chat, they are automatically encouraged to start a conversation, creating an immediate line of communication. To boost efficiency and maintain consistency, agents have access to predefined responses that can be utilized during interactions. In addition, the pause feature allows agents to temporarily stop incoming chats, giving them greater control over their workload. Visitors can swiftly share their browser screens with contact center representatives, enabling agents to grasp the customer's context in under two seconds, thus facilitating a quick and effective resolution to their issues. By streamlining the interaction experience, our software not only enhances customer satisfaction but also fosters loyalty, making it an invaluable tool for any customer service team. Ultimately, the combination of these features creates a more cohesive and positive experience for both customers and agents alike.
Integrations Supported
Alfa-Track
DentalTap
Desktop.com
Easyflow
Feederloop
Front
Getscreen.me
KonnectzIT
Median Cobrowse
Pixpa
Integrations Supported
Alfa-Track
DentalTap
Desktop.com
Easyflow
Feederloop
Front
Getscreen.me
KonnectzIT
Median Cobrowse
Pixpa
API Availability
Has API
API Availability
Has API
Pricing Information
$14 per year
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Chatra
Date Founded
2014
Company Location
United States
Company Website
chatra.io
Company Facts
Organization Name
Channel.me
Date Founded
2010
Company Location
Netherlands
Company Website
channel.me/
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Categories and Features
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking