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What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

What is Anywhere365?

Anywhere365 was founded with the belief that every person within an organization can function as a Contact Center. To bring this concept to life, we developed the Anywhere365 Unified Contact Center specifically designed for Skype for Business and Microsoft Teams. As an Independent Software Vendor, our dedication to improving and advancing our offerings remains steadfast. The Workstreampeople suite equips companies to enhance their productivity and optimize their workflows. Central to Anywhere365's mission is the aspiration to reduce unnecessary communications. Our Unified Contact Center solution is rooted in a long-term vision: to guarantee that the right information reaches the right individual at the ideal time, no matter where they are. With our Consultancy and Professional Services, paired with our proficiency in crafting intelligent software solutions, we have effectively created tailored strategies for a diverse range of organizations. The introduction of the Unified Contact Center for Microsoft Teams and Skype for Business represents a significant milestone in our development. This innovation not only highlights our commitment to creativity but also reflects our proactive approach to addressing the changing demands of contemporary enterprises. As we continue to evolve, we look forward to further enhancing our offerings to better serve our clients.

Media

Media

Integrations Supported

Microsoft Dynamics 365
Salesforce
2Ring Dashboards & Wallboards
CommunityWFM
Dialogflow
Eleveo
Microsoft 365
Microsoft Azure
Microsoft Power BI
Microsoft Teams
MySQL Workbench
ServEngage
ServSecure
Skype
The Thrive Platform
Thrive Global
UniAgent
Webex AI Agent

Integrations Supported

Microsoft Dynamics 365
Salesforce
2Ring Dashboards & Wallboards
CommunityWFM
Dialogflow
Eleveo
Microsoft 365
Microsoft Azure
Microsoft Power BI
Microsoft Teams
MySQL Workbench
ServEngage
ServSecure
Skype
The Thrive Platform
Thrive Global
UniAgent
Webex AI Agent

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Company Facts

Organization Name

Anywhere365

Date Founded

2009

Company Location

Netherlands

Company Website

anywhere365.io

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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