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Ratings and Reviews 1 Rating

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features
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What is Webex Contact Center?

Elevate every customer interaction to new heights with Webex Contact Center, a flexible and powerful cloud solution crafted to boost engagement between your organization and its clientele. This strategy not only enhances the overall customer experience but also drives profitability for your business. By utilizing cutting-edge, data-driven AI features, your agents are equipped to deliver personalized experiences consistently. Build stronger customer relationships, resulting in improved sales conversions, increased revenues, higher retention rates, enhanced satisfaction scores, and better first contact resolution metrics. With built-in collaboration tools, agents can easily work together to improve the total customer experience and achieve optimal results with every interaction. Calls are intelligently directed to agents in various locations based on their expertise, current workload, and availability, ensuring customers receive the support they need efficiently. Additionally, the advanced distribution of call queues—including options for overflow based on specific skill sets and group adjustments—significantly boosts operational efficiency and the quality of service provided. By adopting these innovative methods, businesses can fundamentally revolutionize their approach to customer service and create lasting positive impressions.

What is Barantum CRM?

Barantum CRM stands out as a premier all-in-one CRM solution in Indonesia, designed to enhance customer engagement while addressing all aspects of customer relationship management, including Sales CRM, Canvassing CRM, Omnichannel Chat, Ticketing & Help Desk, and Call Center Solutions. Additionally, Barantum is recognized as a reliable WhatsApp API Solution provider in Indonesia, with hundreds of businesses already benefiting from its services. Currently, over 500 businesses spanning various industries and 18,000 users rely on Barantum, reinforcing our belief that an effective CRM system should comprehensively address all needs from beginning to end. You can boost your sales performance with Barantum for as little as IDR 299k per user per month or take advantage of our FREE 7-DAY TRIAL to experience the benefits firsthand. WHY CHOOSE BARANTUM? 1. A single platform that caters to all your customer relationship management requirements. 2. Extensive and adaptable features suitable for a wide range of industries. 3. An intuitive user interface that is straightforward and easy to navigate. 4. Prompt and reliable customer support available around the clock. 5. Join a growing community of satisfied users who have transformed their business operations.

Media

Media

Integrations Supported

Cisco AI Assistant
CommunityWFM
Eleveo
Facebook
Facebook Ads
Forminator
Instagram
Instagram Ads
LINE
Microsoft Dynamics 365
ServEngage
Telegram
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
WhatsApp
X (Twitter)
Zendesk

Integrations Supported

Cisco AI Assistant
CommunityWFM
Eleveo
Facebook
Facebook Ads
Forminator
Instagram
Instagram Ads
LINE
Microsoft Dynamics 365
ServEngage
Telegram
Thrive Global
UniAgent
Webex AI Agent
Webex Workforce Optimization
WhatsApp
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

IDR 299K
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cisco

Date Founded

1984

Company Location

United States

Company Website

www.webex.com/us/en/products/customer-experience/contact-center.html

Company Facts

Organization Name

Barantum

Date Founded

2015

Company Location

Indonesia

Company Website

www.barantum.com

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

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