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What is Clickatell?

Chat commerce fosters increased interaction and enhanced convenience for users. As pioneers in the transformation of digital commerce and customer engagement on mobile platforms, we excel in providing chat commerce solutions specifically for banks and telecommunications firms. This positions us to empower global consumer brands to connect with over 90% of the world's population through mobile messaging and chat interfaces. By facilitating mobile engagement and transactions across leading social chat platforms, we ensure that brands stay relevant in an ever-evolving digital landscape. Our implementations yield a positive return on investment in as little as 12 months. Currently, the customer experience is often lacking, characterized by inconvenience and unengaging interactions that add minimal value to both customers and brands. With Clickatell, reaching customers and conducting transactions through chat commerce becomes a streamlined process, ultimately ensuring they leave with a sense of satisfaction after a positive encounter with your organization. This shift not only enhances customer loyalty but also strengthens brand reputation in a competitive market.

What is ChatMarshal?

We are excited to unveil a groundbreaking live chat service for businesses, marking a global first in the industry. Located in Johannesburg, South Africa, our privately-owned company has been serving clients worldwide since 2016, focusing on both small to medium-sized enterprises and larger organizations. Our innovative Hybrid Chatbot System underscores the vital importance of human agents in the live chat experience. At ChatMarshal, we are dedicated to offering an affordable live chatbot platform that empowers businesses to improve their sales and customer support through our outsourced live chat services. As trailblazers in this domain, we proudly claim the distinction of being the first company worldwide to develop a hybrid solution that combines chatbot and live chat functionalities. Our approach serves as our unique selling proposition (USP), emphasizing the necessity of human interaction in the live chat framework. While we harness AI to assist our human agents, our ongoing commitment to enhancement means that we continually incorporate more advanced AI features into our systems, ensuring optimal performance. This commitment to evolution not only keeps us at the forefront of technology but also guarantees that our clients are equipped with the finest tools for exceptional customer engagement, ultimately fostering lasting relationships with their own customers.

Media

Media

Integrations Supported

AdRem NetCrunch
Arithon
Codeless Platforms Alerting Software
DojoExpert
Dovetail Software
JobDiva
LXCRM
Messagepoint
OnPrintShop
Retainly
Skyfii IO
Start Hotspot
TextDeliver
WhatsApp
Wufoo
YoYumm
Zapier
Zoho Marketing Automation
storEDGE

Integrations Supported

API Availability

API Availability

Pricing Information

$30.00/month/user
Discounts on bulk packages. Customized pricing for Enterprise customers.
Free Version

Pricing Information

$4 per month

Supported Platforms

SaaS

Supported Platforms

SaaS
Windows

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Clickatell

Date Founded

2000

Company Location

South Africa

Company Website

www.clickatell.com

Company Facts

Organization Name

ChatMarshal

Date Founded

2016

Company Location

South Africa

Company Website

chatmarshal.com

Categories and Features

Bulk SMS

Not specified

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Canned Responses
Geo Targeting
Proactive Chat
Third Party Integration

SMS Marketing

2-Way Messaging
Shortcodes

Categories and Features

Chatbot

Not specified

Conversational AI

Not specified

Live Chat

Not specified

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