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What is Cobrowse.io?

Cobrowse.io offers a groundbreaking co-browsing solution designed to enhance customer support by allowing agents to interact with clients' online or mobile experiences in real time. This live screen-sharing feature empowers agents to guide customers through complex processes, address problems, and deliver accurate responses to their questions. The platform integrates effortlessly with a range of customer service applications while emphasizing user privacy, featuring automatic redaction tools to safeguard sensitive information. By implementing Cobrowse.io, organizations can boost agent efficiency, reduce resolution times, and improve customer satisfaction through more personalized and effective interactions. This innovative approach ultimately strengthens the bond between customers and support representatives, leading to a more positive overall experience. As a result, businesses are better equipped to meet their clients' needs in a rapidly evolving digital landscape.

What is Acquire?

Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.

Media

Media

Integrations Supported

Freshdesk
Salesforce
Zendesk
Genesys Cloud CX
Intercom
Totality

Integrations Supported

Freshdesk
Salesforce
Zendesk
Facebook
Freshservice
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Keap
Okta
Rambox
Slack
WordPress
Wufoo
X (Twitter)
Zapier
tradeit

API Availability

API Availability

Pricing Information

$18 per month
Free Version

Pricing Information

$25 per user per month
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Mac
On-Prem

Supported Platforms

SaaS
Android
iPhone
iPad
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cobrowse.io

Date Founded

2018

Company Location

United States

Company Website

cobrowse.io

Company Facts

Organization Name

Acquire

Date Founded

2015

Company Location

United States

Company Website

acquire.io

Categories and Features

Co-Browsing

Not specified

Remote Support

Not specified

Categories and Features

Co-Browsing

Not specified

Customer Engagement

Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content

Customer Service

Live Chat
Self Service Portal

Customer Success

Customer Engagement
Onboarding

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Remote Support

File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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