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What is Cobrowse.io?

Cobrowse.io offers a groundbreaking co-browsing solution designed to enhance customer support by allowing agents to interact with clients' online or mobile experiences in real time. This live screen-sharing feature empowers agents to guide customers through complex processes, address problems, and deliver accurate responses to their questions. The platform integrates effortlessly with a range of customer service applications while emphasizing user privacy, featuring automatic redaction tools to safeguard sensitive information. By implementing Cobrowse.io, organizations can boost agent efficiency, reduce resolution times, and improve customer satisfaction through more personalized and effective interactions. This innovative approach ultimately strengthens the bond between customers and support representatives, leading to a more positive overall experience. As a result, businesses are better equipped to meet their clients' needs in a rapidly evolving digital landscape.

What is Cardina?

Cardina operates as an engaging customer interaction platform designed to elevate both support and sales exchanges by offering real-time visual assistance right on users' screens without requiring downloads or links for meetings. Utilizing its pioneering co-browsing technology, agents are able to observe, annotate, and in some cases, take control of customers' screens, resulting in faster problem-solving and improved customer satisfaction. The platform seamlessly integrates with existing tools and boasts features like session recording, enhanced security through data masking, and compatibility across multiple devices and web technologies. Endorsed by leading customer experience teams, it has demonstrated a remarkable ability to reduce handle times by up to 41% and boost first-contact resolutions by 47%. Moreover, Cardina offers a variety of flexible pricing structures to suit businesses ranging from startups to large corporations. In summary, Cardina is dedicated to revolutionizing customer interactions into smooth experiences that promote enduring relationships while continuously expanding its offerings to meet diverse customer needs.

Media

Media

Integrations Supported

Genesys Cloud CX
Intercom
Salesforce
Zendesk
Freshdesk
Totality

Integrations Supported

Genesys Cloud CX
Intercom
Salesforce
Zendesk
Amazon S3
Google Cloud Platform
Microsoft Teams
Sentry
Slack
Twilio

API Availability

API Availability

Pricing Information

$18 per month
Free Version

Pricing Information

$69 per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Mac
On-Prem

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Cobrowse.io

Date Founded

2018

Company Location

United States

Company Website

cobrowse.io

Company Facts

Organization Name

Caldera Labs

Company Location

United States

Company Website

cardina.com

Categories and Features

Co-Browsing

Not specified

Remote Support

Not specified

Categories and Features

AI Copilots

Not specified

Co-Browsing

Not specified

Customer Engagement

Not specified

Customer Experience

Not specified

Screen Sharing

Not specified

Session Replay

Not specified

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