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Ratings and Reviews 0 Ratings
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ALICE ReceptionistALICE Receptionist stands out as the premier, comprehensive solution for Visitor Management and Lobby automation on the market. It uniquely employs A.I. video avatars to welcome visitors upon their arrival, guiding them through the check-in process and allowing interaction with staff via live two-way audio and video through the ALICE kiosk. The Windows-based platform integrates guest registration, automated greetings, A.I.-driven avatar instructions, and seamless real-time connections between guests and employees. Reach out to our sales team today to discover how ALICE Receptionist can enhance and streamline the visitor experience in your establishment. By choosing ALICE, you invest in innovation that transforms the way guests interact with your organization.
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What is Coconut Software?
Our appointment scheduling and visitor management platform, designed for enterprise use, seamlessly integrates both in-person and online interactions. It offers features such as self-service booking, curbside pickup, online and in-person queuing, callback requests, wait time monitoring, virtual meeting support, and integration with contact centers.
This tailored experience, whether experienced physically or online, boosts client interaction, creates additional revenue opportunities, and optimizes workforce management. Additionally, it delivers crucial insights that organizations often miss when relying solely on their CRM systems or calendars. Acting as a smooth interface, we enhance the functionality of existing technologies, fostering meaningful connections through a streamlined engagement process that simplifies interactions for all users. By bridging the gap between various platforms, we ensure a cohesive experience for both clients and staff.
What is Applied CSR24?
Leading technology companies like Amazon have significantly elevated the standards for convenience and immediate access to services, a trend that resonates within the insurance industry as well. Modern consumers are increasingly looking for the flexibility to interact with services, manage their policies, and access information whenever and wherever they choose. By offering self-service capabilities, your organization can focus its resources on more valuable, revenue-generating activities. Our cutting-edge online and mobile self-service platform, Applied CSR24®, stands out in the marketplace, ensuring your clients stay connected to your operational systems. In order to adapt to the changing demands of today’s consumers, it's crucial to enhance client satisfaction, cultivate loyalty, and distinguish your offerings from those of your competitors. Acknowledging the uniqueness of each client, it’s beneficial to tailor the communications and documents they receive to meet their individual preferences, fostering a personal touch that nurtures trust and connections. This customized strategy not only boosts client engagement but also emphasizes the significance of recognizing distinct client requirements in a fiercely competitive environment. As expectations continue to evolve, committing to personalized service will strengthen relationships and drive business success.
Integrations Supported
Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
Microsoft 365
Microsoft Outlook
Postmark
Salesforce
Integrations Supported
Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
Microsoft 365
Microsoft Outlook
Postmark
Salesforce
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Coconut Software Corporation
Date Founded
2007
Company Location
Canada
Company Website
www.coconutsoftware.com
Company Facts
Organization Name
Applied Systems
Date Founded
1983
Company Location
United States
Company Website
www.appliedsystems.com
Categories and Features
Appointment Scheduling
Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Visitor Management
Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management