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What is Cogent?

Streamline your debt collection efforts with Cogent, a powerful on-premise tool tailored for managing both collections and case files. Among the standout features of Cogent are its rules engine, onboarding procedures, document management system, and calendar tools. The advanced rules engine equips users with a variety of predefined rules and criteria for comprehensive data evaluation and insights. Moreover, Cogent’s case management features enable users to effectively track case records and critical deadlines, promoting efficient workflows and increased productivity. By utilizing these functionalities, users can significantly enhance their strategies for debt collection while ensuring organized operations. This comprehensive approach allows for better decision-making and improved financial outcomes.

What is Callcap?

Take control of your debt collection efforts with Cogent, a complete on-premise platform designed for both debt collection and case management. Cogent offers a variety of features, including a powerful rules engine, seamless onboarding processes, efficient document management, and effective calendar organization. The rules engine provides users with a set of predefined rules and criteria that assist in thorough data evaluation and analysis. With Cogent's case management tools, users can easily manage case records and keep track of critical dates in a systematic manner. Our team comprises experienced analysts who are adept at recognizing nuances in conversations and emotional indicators throughout each interaction. We prioritize the security of call recordings through multiple redundant pathways, ensuring that sensitive customer data can be removed when necessary. Our processing and call grading times are competitive within the industry, reflecting our dedication to quality and precision. Callcap features a highly skilled team of developers, enabling us to effectively meet unique project requirements. Additionally, Callcap has led the way in near real-time call monitoring by developing a proprietary listening system that enhances both oversight and responsiveness. This cutting-edge approach not only boosts the effectiveness of call evaluations but also greatly enriches customer interactions, ultimately fostering stronger relationships and improved satisfaction. As a result, organizations can experience a notable increase in operational efficiency and customer loyalty.

Media

Media

Integrations Supported

AlpineDC
Blotout
CortexDecoder
Google Analytics
HuLoop
LONI
Meltano
Salesforce
TapClicks

Integrations Supported

AlpineDC
Blotout
CortexDecoder
Google Analytics
HuLoop
LONI
Meltano
Salesforce
TapClicks

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AgreeYa Solutions

Date Founded

1999

Company Location

United States

Company Website

agreeya.com

Company Facts

Organization Name

Callcap

Date Founded

2001

Company Location

United States

Company Website

www.callcap.com

Categories and Features

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Categories and Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

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