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What is Collect.chat?

Increased Conversion Rates Engaging chat features significantly enhance the likelihood of customers interacting with your website. Enhance Customer Experience Incorporate interactive question formats, gifs, and casual language to truly impress your customers. Uninterrupted Availability Your business can continuously gather leads, even when all sales representatives are off duty or resting, ensuring that your operations never come to a halt. Encourage Discount Purchases Interact with every visitor to maximize the effectiveness of your advertising spend, as the bot operates independently without the need for human involvement. This seamless interaction can lead to increased customer satisfaction and loyalty.

What is Chaport?

Chaport is a versatile live chat and chatbot solution for businesses that combines premium quality with affordability, offering a modern messaging experience designed to make customer interactions as seamless and enjoyable as chatting with friends. With applications available across all major platforms including iOS, Android, Web, Windows, and Mac, Chaport is user-friendly for everyone involved. Key features include auto-invitations to engage visitors, chatbots for round-the-clock support, and integration with social media and messaging platforms, enabling support teams to manage inquiries from multiple sources within a single interface. Furthermore, Chaport empowers businesses by offering self-service options, allowing the creation of a knowledge base that can be embedded on websites, alongside an FAQ bot that intelligently suggests help articles during chats. Additional functionalities encompass a pre-chat form, customizable fields, typing insights, saved responses, file sharing, comprehensive visitor information, widget personalization, group chat capabilities, and insightful reporting tools. Moreover, the ability to connect Chaport with other applications through Zapier or API enhances its flexibility and effectiveness in streamlining customer service processes. Overall, Chaport stands out as a comprehensive solution for businesses aiming to elevate their customer communication experience.

Media

Media

Integrations Supported

Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Stackreaction
Zapier
AWeber
Easyflow
Mailchimp
Wufoo

Integrations Supported

Google Analytics
HelpShelf
HubSpot CRM
HubSpot Customer Platform
Stackreaction
Zapier
Ecwid
Facebook
Getscreen.me
Joomla!
Slack
Telegram
VK
Viber
WordPress

API Availability

API Availability

Has API

Pricing Information

$14.00/month
Free Version
Free Trial Offered?

Pricing Information

$19/month
Free plan: $0/ forever, 2 operators

Pro plan: $19/month if paid annually or $25/month if paid monthly; 4 operators included

Unlimited plan: $75/month if paid annually or $99/month if paid monthly; unlimited operators

For more information, please visit our website.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Collect.chat

Date Founded

2017

Company Location

India

Company Website

collect.chat

Company Facts

Organization Name

Chaport

Date Founded

2014

Company Location

USA

Company Website

www.chaport.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis

Forms Automation

Approval Process Control
Collaboration
Drag & Drop
Full Text Search
Text Editing

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Human Takeover
Ready-made Templates
Reporting / Analytics

Customer Communications Management

Chat / Messaging
Multi-Channel Communications

Customer Engagement

Feedback Collection
Live Chat

Customer Service

Knowledge Base
Live Chat
Self Service Portal
Social Media Integration
Surveys & Feedback

Help Desk

Knowledge Base
Live Chat
Multi-Channel Communication
Real-time Chat
Self Service Portal

Live Chat

Canned Responses
Geo Targeting
Offline Form
Proactive Chat
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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