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support 5 out of 5 stars

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What is Collect.chat?

Increased Conversion Rates Engaging chat features significantly enhance the likelihood of customers interacting with your website. Enhance Customer Experience Incorporate interactive question formats, gifs, and casual language to truly impress your customers. Uninterrupted Availability Your business can continuously gather leads, even when all sales representatives are off duty or resting, ensuring that your operations never come to a halt. Encourage Discount Purchases Interact with every visitor to maximize the effectiveness of your advertising spend, as the bot operates independently without the need for human involvement. This seamless interaction can lead to increased customer satisfaction and loyalty.

What is ChatBeacon?

Bring customer conversations and operator assistance together with ChatBeacon from SmartMax Software, Inc. Teams can support customers through chat, text messaging, video, and co-browsing, using guided chatbots and automated workflows where helpful. AI is optional: start with human-led service, help staff find answers with Cue, or use Aria AI agents for routine questions. AI Escalation connects customers with a live operator while preserving conversation context. Recall CRM helps teams draw on earlier interactions. Available as Cloud, Dedicated Private Cloud, or On-Premise software, ChatBeacon supports service and sales across industries. U.S.-based product support and a dedicated account manager are included for every customer, with no per-AI-resolution fees.

Media

Media

Integrations Supported

HubSpot CRM
Salesforce
Zapier
AWeber
Easyflow
Google Analytics
HelpShelf
HubSpot Customer Platform
Mailchimp
Pipedrive
Stackreaction
Wufoo

Integrations Supported

HubSpot CRM
Salesforce
Zapier
Dynamics 365 Customer Service
Microsoft Teams
Shopify
Twilio
WooCommerce
Zendesk

API Availability

API Availability

Has API

Pricing Information

$14.00/month
Free Version
Free Trial Offered?

Pricing Information

$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Windows
On-Prem

Customer Service / Support

24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Collect.chat

Date Founded

2017

Company Location

India

Company Website

collect.chat

Company Facts

Organization Name

SmartMax Software, Inc.

Date Founded

2005

Company Location

United States

Company Website

www.chatbeacon.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis

Forms Automation

Approval Process Control
Collaboration
Drag & Drop
Full Text Search
Text Editing

Live Chat

Canned Responses
Customizable Branding
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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