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What is Convoso?

Convoso: The Premier Dialer for Ambitious Sales Teams Since its inception in 2006, Convoso has transformed the landscape of outbound sales. With the power of innovative AI technology, our platform goes beyond mere support for growth; it actively facilitates market leadership. We are dedicated to helping you differentiate your business, enhance profitability, engage with more prospects, and elevate your interaction rates to unprecedented levels. Plus, our integrated compliance features guarantee adherence to TCPA regulations and beyond, so you can focus on selling without concern. Trusted by countless enterprises in sectors such as insurance, financial services, solar energy, home improvement, BPOs, lead generation, and legal, Convoso is more than a simple dialing tool. It serves as the essential resource for top-performing closers who aim to succeed. With Convoso, you’re not just dialing numbers; you’re paving the way for remarkable sales achievements.

What is CallCenterHosting?

CallCenterHosting provides cloud solutions rich in advanced features that play a vital role in driving your business's success. The success of a call center largely hinges on the efficiency of its dialer and its capability to connect with customers effectively. The selection of dialers is shaped by the available agents and the scale of outreach needed. These cloud-based solutions equip agents with vital tools and information to interact successfully with clients. The emergence of cloud technology has transformed the call center landscape, offering innovative solutions that enhance customer service potential through cloud-hosted systems. By leveraging toll-free and virtual numbers, businesses can effectively reach out and market their products or services to potential customers. Ensuring consistent communication with clients is essential for meeting business goals. Organizations are always on the lookout for ways to improve their accessibility, making it easier for customers to reach out for support and assistance whenever needed. In today's competitive market, enhancing customer engagement through advanced communication tools has become more important than ever.

Media

Media

Integrations Supported

Abstrakt
ActiveProspect
Balto
Faraday
HubSpot CRM
HubSpot Customer Platform
LeadConduit
LeadsBridge
LeadsPedia
LiveRecover
Phonexa
PingTreeSystems
Ringba
Salesforce
Taalk
Talkdesk
TrackDrive
Voso.ai
boberdoo

Integrations Supported

Abstrakt
ActiveProspect
Balto
Faraday
HubSpot CRM
HubSpot Customer Platform
LeadConduit
LeadsBridge
LeadsPedia
LiveRecover
Phonexa
PingTreeSystems
Ringba
Salesforce
Taalk
Talkdesk
TrackDrive
Voso.ai
boberdoo

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$7.49 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Convoso

Date Founded

2006

Company Location

United States

Company Website

www.convoso.com

Company Facts

Organization Name

CallCenterHosting

Date Founded

2004

Company Location

United Kingdom

Company Website

www.callcenterhosting.com

Categories and Features

Auto Dialer

Convoso's Auto Dialer stands out as the premier solution for enhancing agent productivity and driving sales success. Engineered to enable agents to reach live prospects more swiftly, it leverages sophisticated algorithms to forecast agent availability and call success likelihood, ensuring limited idle time and heightened efficiency. With Convoso, your team can concentrate on what truly counts: engaging in impactful conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Auto Dialer is designed to work in harmony with compliance tools, protecting against TCPA infractions while maximizing lead engagement. It can identify voicemails, eliminate unqualified leads, and prioritize high-value opportunities, all while delivering rapid speed-to-lead performance. Capable of executing 5,000 simultaneous calls and connecting with leads in less than 3 seconds, Convoso’s Auto Dialer is recognized as the top choice for high-achieving call centers.

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Convoso stands out as a premier AI-driven call center solution aimed at revolutionizing outbound sales and enhancing customer interactions. Equipped with state-of-the-art dialing, compliance, and analytical tools, Convoso empowers call centers to increase efficiency, fine-tune marketing efforts, and secure more conversions. Its innovative features—including predictive dialing, real-time lead assignment, and customizable scripts—allow agents to swiftly engage with optimal leads while ensuring adherence to TCPA regulations and other compliance standards. Relied upon by numerous businesses across various sectors, Convoso boasts the industry's highest contact rates, enabling call centers to enhance profitability while minimizing expenses. Whether you're overseeing a small workforce or expanding your operations, Convoso offers the technology and resources necessary for sustainable development. More than just a software platform, Convoso serves as your ally in achieving excellence in call center operations.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Center as a Service (CCaaS)

Convoso's CCaaS (Contact Center as a Service) platform stands out as the premier choice for contemporary call centers aiming to enhance growth and optimize their operations. Leveraging the power of AI, Convoso provides a comprehensive suite of integrated tools tailored to improve every facet of the customer experience while fostering efficiency and ensuring compliance. With features such as predictive dialing, sophisticated answering machine detection, real-time analytics, and adaptable scripting, Convoso empowers contact centers to increase connection rates, minimize expenses, and expedite deal closures. Additionally, with tools for managing Caller ID reputation and cutting-edge compliance features, businesses can expand confidently, free from concerns about TCPA infractions or spam designations. Designed for high-capacity campaigns, Convoso allows call centers to execute over a billion calls each month, all while maintaining personalized communication and exceptional customer engagement.

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Email Marketing

Convoso’s email marketing features enable companies to improve engagement and increase conversions through automated messaging and tailored communication. By leveraging intelligent triggers, the system sends emails automatically based on particular lead activities—like the number of calls made or their outcomes—ensuring outreach is both timely and pertinent. This automation simplifies processes, allowing agents to focus on more valuable interactions. The platform's dynamic fields allow for the easy creation of customizable email templates that can be reused in multiple campaigns, leading to a significant rise in transaction rates. By using targeted subject lines, engaging content, and optimal timing, Convoso supports businesses in achieving better open rates and building strong connections with their audience.

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Predictive Dialer

Convoso's Predictive Dialer stands out as the premier solution for enhancing agent productivity and driving sales success. This innovative tool accelerates the connection between your agents and potential clients by leveraging sophisticated algorithms that forecast agent availability and likelihood of successful calls, which helps reduce downtime and increase overall efficiency. With Convoso, your team can dedicate their time to what truly counts: engaging conversations that lead to successful transactions. In contrast to standard dialing systems, Convoso's Predictive Dialer integrates effortlessly with compliance tools to prevent TCPA infractions while enhancing outreach efforts. It can identify voicemails, weed out unproductive leads, and prioritize high-potential prospects, all while maintaining exceptional speed in lead engagement. Boasting the capability to perform 5,000 simultaneous dials and connect with leads in under three seconds, Convoso’s Predictive Dialer is a leader in the call center industry for delivering outstanding performance.

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Ringless Voicemail Drop

Convoso's Ringless Voicemail Drop is a revolutionary tool for outbound marketing, enabling your contact center to deliver tailored messages directly to voicemail boxes without disturbing the recipient's phone. This method ensures that your potential clients receive your communications without any interruptions, fostering a smooth and unobtrusive interaction. With Convoso, you can create compelling messages that connect with your target audience, while simultaneously enhancing the efficiency and engagement of your campaigns. Paired with our sophisticated automation features, you'll have the ability to reach a vast number of leads in a shorter period, allowing your agents to concentrate on meaningful conversations with high-priority prospects. Our Ringless Voicemail Drop is designed to comply with all federal regulations, offering you reassurance while upholding a professional outreach strategy. Whether your focus is on sales, lead generation, or appointment scheduling, Convoso empowers you to optimize your outreach efforts while ensuring a superior customer experience.

Sales Dialers

Convoso's Sales Dialer stands out as a premier solution for enhancing agent productivity and improving sales results. Tailored to connect agents with live prospects more swiftly, it employs sophisticated algorithms to forecast agent availability and the likelihood of successful calls, thereby minimizing idle time and maximizing efficiency. With Convoso, your team can concentrate on what truly matters: engaging in valuable conversations that lead to successful transactions. In contrast to conventional dialers, Convoso’s Sales Dialer integrates effortlessly with compliance measures to protect against TCPA infractions while refining lead outreach efforts. It can identify voicemails, eliminate unqualified leads, and prioritize high-value prospects—all while ensuring an exceptionally quick response time to leads. Capable of making 5,000 simultaneous calls and connecting with leads in under 3 seconds, Convoso’s Sales Dialer is recognized as the top choice for high-performing call centers.

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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