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What is CoreStream Platform?

At CoreStream, we understand the hurdles that businesses encounter when attempting to integrate risk and compliance technologies, recognizing both the essential factors that lead to successful implementation and the limitations of certain solutions. Our expertise arises from a talented team of former Big Four consultants, who bring together decades of knowledge in the acquisition, development, and application of risk and compliance technologies. We are convinced that for any technology to gain acceptance within an organization and provide real advantages, it must be cost-effective, rapidly deployable, easy to navigate, and crafted with the end user in mind. This principle is foundational to the design of the CoreStream Platform, which can be utilized as standalone modules, as an integrated whole, or gradually expanded to incorporate a variety of interconnected features as necessary. Additionally, the platform is equipped with a user-friendly interface that not only promotes active user participation but also boosts collaboration among team members, thus cultivating a more efficient working atmosphere. In striving to simplify the risk and compliance process, we aim to make these essential functions both accessible and effective for all types of organizations. We believe that by doing so, we can help businesses achieve their compliance goals more seamlessly.

What is 1Stream?

1Stream emerges as the leading provider of cloud-driven contact center and customer experience (CX) technology throughout Southern Africa. Our renowned omnichannel offering serves businesses of varying sizes, providing them with pay-per-use access to high-quality technology that can be quickly scaled and is readily available as needed. We specialize in distilling complex contact center and CX technologies into simple solutions designed to improve customer satisfaction while effectively controlling costs. With a focus on cloud contact center technology, 1Stream presents solutions that enhance the efficiency, quality, and reliability of contact centers. Our core products include essential routing, recording, and reporting functionalities that are vital for effective contact center management. The incorporation of artificial intelligence has substantially boosted both productivity and customer satisfaction levels in contact centers. By fully embracing these advancements, 1Stream delivers cutting-edge solutions specifically crafted for the contact center sector. In today’s competitive environment, establishing a high-performing contact center has never been easier, equipping businesses with the tools they need to excel and succeed. This evolution marks a significant step forward in the technological landscape, ensuring that customer interactions are more effective and streamlined than ever before.

Media

Media

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Sugar Connect
WhatsApp
Zendesk

Integrations Supported

Microsoft 365
Oracle Cloud Infrastructure
SAP Cloud Platform
Salesforce
Sugar Connect
WhatsApp
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

CoreStream

Date Founded

2006

Company Location

United Kingdom

Company Website

www.corestream.co.uk

Company Facts

Organization Name

1Stream

Company Location

South Africa

Company Website

1stream.co.za/

Categories and Features

Compliance

Archiving & Retention
Artificial Intelligence (AI)
Audit Management
Compliance Tracking
Controls Testing
Environmental Compliance
FDA Compliance
HIPAA Compliance
ISO Compliance
Incident Management
OSHA Compliance
Risk Management
Sarbanes-Oxley Compliance
Surveys & Feedback
Version Control
Workflow / Process Automation

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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