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What is Corinex?

The Corinex Grid Flexibility solution transforms the electric grid into a sophisticated interconnected advanced metering infrastructure (AMI) network, leveraging the existing powerline system to enable swift and secure smart metering, monitoring, provisioning, and management of IoT devices. This groundbreaking technology fosters real-time communication between service providers and consumers, significantly improving energy management capabilities while enabling the collection of live data, outage detection, enhanced demand forecasting, and the execution of timely programs designed to reduce both costs and energy consumption. Built on a G.hn-based Broadband-over-Power-Line (BPL) platform, it integrates edge computing and artificial intelligence at the meter level, promoting autonomous grid operation, supporting over-the-air firmware updates, and ensuring high security and resilience in challenging environments. Additionally, the flexible architecture can handle millions of network components, facilitates virtual metering and outage isolation, automates meter readings, and guarantees seamless integration with grid management applications like GridValue EMS, thus leading to a more intelligent and efficient energy ecosystem. Ultimately, this all-encompassing approach positions the Corinex Grid Flexibility solution as a leader in the evolution of contemporary energy solutions, promising to pave the way for future advancements in the sector.

What is Bidgely?

A significant reduction of 50% in calls concerning high bills has been observed, alongside a rise in customer satisfaction. Businesses can effectively anticipate and mitigate the need for customer support by proactively identifying potential issues. By sending timely, clear, and actionable notifications, they can engage customers before concerns arise, thereby reducing the volume of incoming inquiries. Moreover, a customized explanation for higher-than-usual bills can help customers adjust to fluctuations in their energy consumption. Informing clients about forthcoming seasonal changes and sharing energy-saving tips can further elevate their overall experience. Leveraging technology, integration with smart voice assistants such as Google Home and Amazon Echo offers personalized insights, allowing customers to inquire about billing, outages, appliance usage, projected costs, and available utility programs. On the other hand, customer service representatives often encounter difficulties when addressing billing issues, which can result in costly escalations and unneeded service calls. To combat this, the Bidgely Bill Analyzer, an AI-enhanced resource for customer service agents, provides comprehensive insights into individual customer appliance usage, boosting both service efficiency and effectiveness. This forward-thinking strategy not only enhances the quality of customer interactions but also empowers agents to resolve issues more rapidly, ensuring a smoother overall service experience for clients. Ultimately, the combination of proactive communication and advanced analytical tools fosters a more satisfied customer base while optimizing service operations.

Media

Media

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

Integrations Supported

Databricks
Itron Enterprise Meter Data Management
Salesforce
Snowflake

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Corinex

Date Founded

1999

Company Location

Canada

Company Website

www.corinex.com/advanced-metering-infrastructure

Company Facts

Organization Name

Bidgely

Date Founded

2011

Company Location

United States

Company Website

www.bidgely.com

Categories and Features

Utility Management Systems

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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