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What is Craftom?

Large enterprises often face considerable obstacles when it comes to managing the ordering and delivery of physical goods to recipients in various settings, including remote, hybrid, and onsite environments. The Craftom Platform alleviates these challenges by providing businesses with an efficient way to purchase, kit, and ship corporate products to individuals, no matter their location. With a strong B2B marketplace, quick lead times, and extensive enterprise software designed for smooth coordination, Craftom becomes the go-to solution for streamlining and enhancing purchasing and delivery processes within your organization. Say goodbye to the cumbersome delays that can stretch beyond four weeks when it comes to sourcing, customizing, kitting, and shipping products. Our dependable address verification system, which supports remote, hybrid, and office workers, coupled with our in-house decoration and kitting capabilities, guarantees prompt and efficient package deliveries wherever they are needed. By utilizing Craftom, you will not only experience a more organized process but also significantly boost productivity and operational efficiency within your teams. This transformation leads to a more agile organization that can respond swiftly to the demands of a dynamic market.

What is Continuum B2B Returns?

The returns process within the B2B wholesale, distribution, and manufacturing industries has become increasingly disorganized due to dependence on PDF forms, email interactions, and manual data entry practices. To ease the bottleneck in shipping documentation, it's crucial to provide your shipping and receiving teams with real-time updates on expected returns throughout the day. Customers can easily oversee their returns through your website, mobile application, or a provided link. With live integrations, they'll gain immediate access to accurate pricing and their historical purchase order information. The Return Merchandise Authorization (RMA) is created within your ERP system, applying business logic to ensure thorough evaluations of warehouse returns, shipping costs, and restocking fees. This intuitive portal keeps customers updated with real-time information regarding their returns, which benefits both customer service representatives and warehouse staff. By refining the returns experience, customers can enjoy a seamless process along with prompt status updates that enhance their satisfaction and loyalty. Furthermore, this streamlined approach not only boosts operational efficiency but also builds stronger connections with your clientele, creating a more robust business environment. Ultimately, embracing such a system can lead to significant long-term benefits for both your company and its customers.

Media

Media

Integrations Supported

Acumatica Cloud ERP
Adobe Marketo Engage
EasyPost
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Salesforce

Integrations Supported

Acumatica Cloud ERP
Adobe Marketo Engage
EasyPost
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
MyGlue
Network Glue
Oracle Fusion Cloud ERP
Sage X3
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Craftom

Date Founded

2020

Company Location

United States

Company Website

craftom.com

Company Facts

Organization Name

Continuum

Company Location

United States

Company Website

www.gocontinuum.ai

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Returns Management

3PL / ERP Integration
Automated Exchanges
Branded Experience
Custom Return Policy
Inventory Management
One-Click Returns Processing
Returns Analytics
Shopper Self-Service
Smart Data Collection

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