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What is Continuum PSA?

CrossConcept Continuum goes beyond conventional Professional Services Automation (PSA) systems by incorporating state-of-the-art user interface technology that enhances usability. This improvement translates to fewer clicks and less time required for data entry, streamlining the entire process. Moreover, CrossConcept Continuum seamlessly integrates with all leading accounting software, facilitating a unified platform for synchronizing financial and project management tasks. Designed with the goal of maximizing profitability, our innovative PSA solution connects financial accounting with project oversight, empowering organizations to efficiently manage every phase of their tasks and fulfill their commitments from start to finish. With decades of experience, CrossConcept has successfully assisted service-oriented companies in automating their workflows, serving clients of all sizes, from small teams to large enterprises with over thirty thousand employees. The creation of CrossConcept Continuum draws from the extensive real-world expertise of its founder and his dedicated team, ensuring a robust and practical approach to project management. In essence, our solution embodies simplicity while delivering powerful capabilities that can transform how businesses operate!

What is Autotask PSA?

Datto's Autotask Professional Services Automation is a comprehensive cloud-based PSA solution designed to offer a unified perspective of the entire organization. This platform empowers Managed Service Providers (MSPs) to consolidate their operational processes and leverage data insights to enhance service quality, boost productivity, and maximize profitability. Autotask PSA enables MSPs to efficiently manage every facet of their business operations. It seamlessly integrates all the critical tools necessary for running a managed service enterprise. By centralizing operations, Autotask PSA delivers immediate insights through customizable dashboards and widgets that facilitate informed business decisions. Additionally, the platform requires no maintenance or testing, ensuring a hassle-free experience. With a proven history of providing exceptional security and an impressive 99.99% uptime, Autotask PSA becomes the essential hub for any MSP, streamlining workflows and significantly increasing overall efficiency. As such, it serves as an invaluable resource for businesses aiming to thrive in a competitive landscape.

Media

Media

Integrations Supported

QuickBooks Online

Integrations Supported

QuickBooks Online
Active Directory
Auvik
Barracuda Cloud Archiving Service
Boomi
CSP Control Center
Contact Science
Desktop.com
Dropsuite
ESET Endpoint Security
FixFinder
FlexPoint
Inserve
Kaseya VSA
SuperIT
Support Fusion
VARStreet XC
Voyced
Wise-Sync
bvoip

API Availability

Has API

API Availability

Pricing Information

$15.00/month/user
$15 USD per user per month
Free Trial Offered?

Pricing Information

$50 per user per month
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub

Company Facts

Organization Name

CrossConcept Continuum PSA

Date Founded

2010

Company Location

Canada, United States & UK

Company Website

continuumpsa.io

Company Facts

Organization Name

Datto, a Kaseya company

Date Founded

2007

Company Location

United States

Company Website

www.datto.com/products/autotask-psa

Categories and Features

Agile Project Management Tools

Backlog Management
Feedback Management
Gantt/Timeline View
Kanban Board
Request Management
Resource Management
Status Tracking
Supports Scrum
Team Management
Template Management
Workflow Management

Billing and Invoicing

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

CRM

Call Logging
Document Storage
Email Marketing
Lead Scoring
Mobile Access
Quotes / Proposals
Task Management

Flowchart

Collaboration
Diagramming
Drag & Drop
Organizational Charting
Process Mapping
Revision Management
Templates
Text to Chart

Gantt Chart

Alerts/Notifications
Capacity Monitoring
Color Coding
Dependency Tracking
Drag & Drop
Milestone Tracking
Progress Tracking
Task Management
Templates

IT Project Management

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Project Planning

Agile Methodologies
Budget Management
Collaboration Tools
Due Date Tracking
Gantt Charts
Kanban Board
Progress Tracking
Resource Management
Task Management
Template Management
Traditional Methodologies

Project Portfolio Management

Budget Management
Collaboration
Dashboard
Issue Management
Milestone Tracking
Portfolio Management
Project Planning
Requirements Management
Resource Management
Status Tracking
Task Management
Time & Expense Tracking

Project Tracking

Collaboration Tools
Cost-to-Completion Tracking
Gantt Charts
Kanban Board
Milestone Tracking
Percent-Complete Tracking
Prioritization
Status Tracking
Time & Expense Tracking

Resource Management

Capacity Management
Data Visualization
Demand Forecasting
Drag & Drop
Employee Scheduling
Filtered Search
Resource Allocation
Skills Tracking
Utilization Management

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

Time Tracking

Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Expense Tracking
Mobile Time Tracking
Multiple Billing Rates
Offline Time Tracking
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking

Categories and Features

AI PSA

Not specified

MSP

Not specified

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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