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What is Customermates?

Customermates is a user-friendly and modern AI CRM specifically designed for small businesses that wish to simplify their software experience. It can be set up in just two minutes, requires no previous training, and offers an intuitive experience right from the first interaction. All essential customer data, notes, and communications are housed in one well-organized platform, complemented by a sleek interface that minimizes distractions and streamlines everyday operations. For teams looking for advanced features, Customermates seamlessly connects with n8n, providing full automation and easy integration with current tools and workflows. Originating from Germany and fully aligned with GDPR standards, Customermates serves as a reliable alternative to larger enterprise AI CRMs, equipping small teams to stay organized, enhance their workflows, and build stronger relationships with customers without the stress of high overheads. Furthermore, its straightforward design and operational efficiency enable small businesses to concentrate on what is truly essential: cultivating their client relationships effectively. This focus on user-friendliness and functionality makes Customermates an ideal choice for those aiming to grow their customer base.

What is ChatterMate?

ChatterMate is an AI customer support platform for businesses that want to cut response times without expanding headcount. It learns directly from your existing documentation, PDFs and website pages, then resolves routine enquiries — product questions, order tracking, FAQs — automatically, 24 hours a day, with answers cited back to your own source material rather than invented. AI and human agents work from one shared inbox across nine channels, so any conversation can be escalated to a person with full context in a single click. Teams get a visual no-code workflow builder, built-in AI ticketing, lead capture that qualifies visitors mid-conversation, a self-service help center generated from the same knowledge base, multi-language support and analytics. Deploy as cloud SaaS or self-host on your own infrastructure — the platform is open source (Apache-2.0) and is not tied to one LLM vendor (OpenAI, Anthropic Claude, Gemini, Mistral, Grok, DeepSeek, Groq or any OpenAI-compatible endpoint) and can be self-hosted with Docker for full data control. Integrates with Slack, Shopify, Jira, webhooks and REST API. Free tier available.

Media

Media

Integrations Supported

n8n

Integrations Supported

Brevo
Instagram
Jira
Shopify
Slack
Telegram
WhatsApp
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

14€ / User
Free Trial Offered?

Pricing Information

$19/agent/month
Free: $0 forever — 1 agent, 1 knowledge source, 300 messages/month, 30-day retention. Base: $19 per agent/month (₹999) — 5 agents, 5 knowledge sources, 1,000 messages/month, 90-day retention, analytics, custom branding, team collaboration, workflows, custom models. Pro: $39 per agent/month (₹2499) — 10 agents, 20 knowledge sources, 10,000 messages/month, 1080-day retention, AI ticketing, lead capture, API access, MCP tools, priority support. Save 20% billed yearly. Enterprise edition available with SSO, custom retention and volume pricing. All plans are open source and self-hostable — bring your own models.
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Customermates

Date Founded

2026

Company Location

Germany

Company Website

customermates.com

Company Facts

Organization Name

ChatterMate

Date Founded

2025

Company Location

United states

Company Website

chattermate.chat

Categories and Features

AI CRM

Not specified

CRM

Calendar/Reminder System
Call Logging
Lead Scoring
Mobile Access
Segmentation
Task Management
Territory Management

Categories and Features

AI Customer Service

Not specified

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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