DICE Monitoring vs. BASIC

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Athena Security delivers an industry-leading, AI-powered concealed weapons detection system and entryway security platform for hospitals, K–12 schools, casinos, places of worship, government buildings, and other high-traffic environments where speed, accuracy, and safety are critical. The Apollo 500 concealed weapons detection system enables seamless walk-through screening, using advanced AI to accurately distinguish real threats such as firearms and knives from everyday items like phones and keys—maximizing throughput while reducing false alarms. Athena’s AI-powered baggage X-ray scanner modernizes screening with Apple iPad-based control, replacing legacy consoles with an intuitive interface that improves usability, reduces training time, enables remote operation, and enhances threat detection through automated identification of suspicious items. Athena’s Hospital Visitor Management System delivers deeper intelligence than traditional systems, including visitor history, prior incidents, and person-of-interest alerts—empowering faster, more informed decisions. Integration with EPIC strengthens healthcare workflows while maintaining high security standards. First-of-its-kind innovations include the Ambulance Bay Weapons Detection System (AB-WDS) purpose built for hopsitals for screening stretcher patients and a secondary screening solution for feet and bags, reducing human error in courthouses and government facilities. Built for compliance and real-world deployment across U.S. regions, Athena aligns with DHS best practices and evolving state regulations, including healthcare security mandates AB2975. Telepresence and AR alert glasses provide real-time operational support, while all systems unify into one platform for centralized monitoring, analytics, and enterprise reporting.

Yeastar P-Series Phone System is a business communication solution that offers companies of all sizes with a complete package for calls, video, messaging and integrations, out of the box. With inbuilt visual call management, integrated video conferencing, advanced contact center features, and ready-made SMS, WhatsApp, Microsoft Teams, CRMs, and more platform integrations, it boosts user experience at all levels and provides everything across desktop, mobile, and browser with simple user apps.

Office Ally's Service Center is relied upon by over 80,000 healthcare practitioners and service organizations to effectively manage their revenue cycles. The platform offers functionality for verifying patient eligibility and benefits, as well as the ability to submit, amend, and monitor claims statuses online while also facilitating the reception of remittance advice. By supporting standard ANSI formats, data entry, and pipe-delimited formats, Service Center significantly enhances administrative efficiency and optimizes workflows for healthcare providers. Furthermore, this comprehensive tool empowers organizations to focus more on patient care by reducing the time spent on administrative duties.

Google AI Studio is a comprehensive platform for discovering, building, and operating AI-powered applications at scale. It unifies Google’s leading AI models, including Gemini, Imagen, Veo, and Gemma, in a single workspace. Developers can test and refine prompts across text, image, audio, and video without switching tools. The platform is built around vibe coding, allowing users to create applications by simply describing their intent. Natural language inputs are transformed into functional AI apps with built-in features. Integrated deployment tools enable fast publishing with minimal configuration. Google AI Studio also provides centralized management for API keys, usage, and billing. Detailed analytics and logs offer visibility into performance and resource consumption. SDKs and APIs support seamless integration into existing systems. Extensive documentation accelerates learning and adoption. The platform is optimized for speed, scalability, and experimentation. Google AI Studio serves as a complete hub for vibe coding–driven AI development.

3CX is a versatile, software-driven IP PBX built on open standards that delivers comprehensive Unified Communications straight out of the box. It caters to businesses of all sizes and across various sectors, offering a full suite of features that range from mobility and presence indicators to sophisticated call center functionalities, all at a significantly reduced cost. This platform is particularly well-suited for remote work environments, featuring mobile applications, video conferencing capabilities, and live chat integration for websites. Installation, management, and maintenance of the PBX are straightforward, allowing users to easily handle it themselves on their own hardware, a dedicated server, or via a cloud environment. Alternatively, users can opt for 3CX's hosting services to simplify their setup even further. With its user-friendly design and extensive feature set, 3CX empowers companies to enhance their communication strategies effectively.

PBXware stands out as the original and most prominent IP PBX Professional Open Standards Turnkey Telephony Platform available today. Since its inception in 2004, PBXware has been delivering adaptable, dependable, and scalable Next Generation Communication Systems (NGCS) alongside VoIP solutions tailored for small and medium-sized businesses (SMBs), large enterprises, Internet Telephony Service Providers (ITSPs), call centers, and various governmental agencies across the globe. This achievement is realized by integrating the finest elements of cutting-edge technologies. The Bicom Systems softswitch is offered in several editions, including Business, Call Center, and Multi-Tenant, with each edition designed to support specific features that enhance performance, reliability, and expandability, ensuring users get the most out of their systems. This versatility makes PBXware a preferred choice for organizations seeking robust telephony solutions.

The Asset Guardian (TAG) Mobi, an AI-powered EAM solution embedded in Microsoft Dynamics 365 Business Central, with mobiMentor AI to help maintenance teams maximize wrench time. TAG Mobi helps teams manage assets, schedule maintenance, dispatch work orders, and complete field work from one mobile-ready platform. With IoT and SCADA integration, teams can turn asset signals into maintenance action by monitoring conditions, reducing alert noise, and triggering work orders when issues need attention. Key features include: • Asset Lifecycle Management: Extend equipment life • Preventive & Predictive Maintenance: Reduce failures and downtime • Work Order Management: Simplify dispatch, tracking, and completion • Reporting: View KPIs, costs, and performance • IoT Monitoring: Connect asset signals to alerts and work orders With AI-driven workflows and voice-enabled execution, TAG Mobi helps teams spend less time on admin work and more time maintaining critical assets

An All-Inclusive Solution for Efficient File Orchestration and Management Across Edge, Data Center, and Cloud Storage PeerGFS offers a uniquely software-driven approach tailored to tackle the complexities of file management and replication in multi-site and hybrid multi-cloud setups. With over 25 years of industry experience, we focus on file replication for organizations with distributed locations, providing numerous advantages for your operations: Increased Availability: Attain elevated availability through Active-Active data centers, whether they are hosted on-premises or in the cloud. Edge Data Security: Protect your essential data at the Edge with ongoing safeguards to the central Data Center. Boosted Productivity: Facilitate distributed project teams by granting them rapid, local access to essential file resources. In the current landscape, maintaining a real-time data infrastructure is crucial for success. PeerGFS effortlessly meshes with your current storage solutions, accommodating: High-volume data replication across linked data centers. Wide area networks that often experience lower bandwidth and increased latency. You can take comfort in knowing that PeerGFS is built for ease of use, ensuring that both installation and management are straightforward tasks. Moreover, our commitment to customer support means you’ll always have assistance when needed.

The cloud phone solution is specifically built for the Zoom platform, offering a modern user interface paired with enterprise-grade features that enhance voice communication. The Zoom administrator portal facilitates user management and provisioning, along with monitoring call quality and usage metrics. With a globally distributed cloud infrastructure, Zoom ensures secure HD Voice with exceptional reliability suitable for enterprises. Users can seamlessly make and receive calls, share content, and engage in video meetings, while also having the ability to send chat messages through Zoom's desktop or mobile applications. Additionally, phone calls can be effortlessly upgraded to Zoom Meetings, eliminating the need for participants to disconnect or dial into a different conference bridge. Native applications for Windows, MacOS, and Android are designed for ease of use and optimize both voice and video quality. As the range of countries offering local phone numbers continues to expand, customers looking for simplified global telephony management can easily port their numbers to Zoom to streamline their communications. This comprehensive integration allows businesses to enhance collaboration and connectivity across various regions.