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What is DID Logic?

DID Logic is an international provider of VoIP services, offering local, geographical, toll-free, and mobile virtual numbers in 139 countries. Our robust infrastructure is composed of 12 Points of Presence (PoPs) worldwide, allowing us to deliver a smooth local calling experience via enterprise-level SIP trunk connections or PSTN forwarding. With our local SIP trunk service, you gain direct access to regional voice carriers with minimal latency, ensuring efficient communication. Our services can be deployed swiftly, allowing seamless integration with your IP PBX. By utilizing local VoIP gateways across 12 nations, you can significantly minimize latency in your voice communications. Each PoP is expertly connected to various voice carriers, which bolsters reliability and efficiency. We operate our own network and deploy hardware-based switches to enhance our operational capabilities. Moreover, we own an Autonomous System and acquire IP transit directly from Tier 1 carriers, ensuring the highest quality of service. The hardware in every PoP is owned by DID Logic, and our SIP termination routes directly to local carriers. RTP streams are sent over the fastest domestic IP links, eliminating the need to pass through aggregation sites. Furthermore, DID Logic collaborates with numerous Internet Exchanges (IXes) globally, which provides access to a multitude of networks through meet-me rooms and cross-connects, enriching our service capabilities. Our dedication to delivering top-notch VoIP solutions not only ensures robust communication but also solidifies our status as a frontrunner in the telecommunications sector. Consequently, we continuously strive to innovate and enhance our offerings to meet the evolving needs of our clients.

What is Call Center Studio?

Revolutionize your customer service approach with cutting-edge AI-powered contact center software. Call Center Studio's cloud solution offers businesses a robust array of tools aimed at optimizing both inbound and outbound contact center operations. For handling inbound inquiries, users can take advantage of features such as automatic call distribution, interactive voice response, and efficient call routing, guaranteeing that each call is directed to the appropriate representative or team without delay. On the outbound side, the platform accommodates multiple dialing options, including predictive, preview, and progressive dialing, which empowers agents to engage with customers in a smooth and effective manner. In addition, Call Center Studio delivers real-time monitoring and analytics, allowing managers to track performance indicators through a single, user-friendly interface. If the burdensome costs and complexities of traditional systems are weighing you down, our cloud-based solution is tailored just for you! Discover the ease of our platform today, complete with flexible pay-as-you-go pricing, no need for hardware or software installations, and no ongoing maintenance required. Additionally, the user-friendly interface enhances usability, while seamless integration with your current systems ensures a hassle-free transition. Embrace the future of customer service with confidence!

Media

Media

Integrations Supported

3CX
Carusto
FreePBX
FreeSWITCH

Integrations Supported

Dialogflow
Facebook Messenger
Microsoft Dynamics 365
SAP CRM
Salesforce
WhatsApp
Zendesk
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

$25 per user per month
Free Version
Free Trial Offered?

Pricing Information

We offer two pricing options: Voice Only or Multi-Channel.

Voice Only Package
The Voice Only Package is ideal for your company if you primarily communicate with your customers via phone calls. It has everything you need to provide superb customer service and operate an effective phone-based call center. Includes:
- Advanced voice functions
- A complete inbound and dialer solution with monitoring, supervision and analytics.
- Open API integrations.
- Full setup and implementation support.

Multi-Channel Package
Need a bit more functionality? The Multi-Channel Package is well suited to companies looking for more ways to connect with customers. In addition to phone calls, you’ll have access to other text-based channels such as Messenger and WhatsApp.

The Multi-Channel package includes everything in the Voice Only Package, as well as:
- Access to webchat and text chatbots.
- Click-to-call from websites.
- Integration with WhatsApp Business, Facebook Messenger and Telegram.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DID Logic

Date Founded

2008

Company Location

United States

Company Website

didlogic.com

Company Facts

Organization Name

Call Center Studio

Date Founded

2018

Company Location

United States

Company Website

callcenterstudio.com

Categories and Features

Business VoIP

Call Recording
IVR / Voice Recognition
SIP Trunking

Categories and Features

AI Call Center

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Speech Analytics

Automatic Transcription
Call Recording

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

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