DMS Complete vs. AutoTek

Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.

Vehicle Acquisition Network (VAN) is a purpose-built vehicle sourcing platform that enables car dealerships to acquire high-margin, fast-turning used vehicles directly from private sellers—bypassing auctions, reducing acquisition costs, and accelerating inventory turn. Today’s automotive market is more competitive than ever. Wholesale prices are climbing, auction fees are rising, and reconditioning delays eat into profitability. VAN solves this by giving dealers the tools and talent they need to target, engage, and acquire for-sale-by-owner (FSBO) vehicles in their local market with speed and efficiency. With VAN, dealers can: Access thousands of local private-party listings in real time Use AI-powered filters to find the most profitable cars Automate personalized outreach and follow-up with sellers Track communications, tasks, and acquisition progress in one unified CRM Eliminate auction fees, transport delays, and wholesale surprises For stores that lack time or staff to do this work in-house, VAN also offers a Managed Buyer program—a turnkey service where VAN’s expert acquisition team works on your behalf to find, contact, and negotiate with private sellers. It’s like hiring a full-time buyer without the overhead. Whether you're a single rooftop looking for more control or a large group scaling a private-party acquisition strategy, VAN adapts to your dealership's workflow and goals. Dealers using VAN regularly see faster turn times, higher front-end grosses, and more predictable inventory pipelines. Trusted by over 250 rooftops across the U.S. and Canada, VAN is how modern dealers compete with Carvana, CarMax, and other direct-to-consumer disruptors—by sourcing smarter, not just spending more.

Vibe Retail is a retail-exclusive, cloud-based point-of-sale and commerce operations platform built for businesses that sell physical products across one or many locations. While most POS platforms spread their development across restaurants, services, and hospitality, Vibe Retail is engineered solely for retail, resulting in workflows and capabilities that reflect how retailers actually buy, move, sell, and track inventory. The platform acts as a centralized system of record for products, inventory, customers, staff, and suppliers, accessible through a mobile-friendly interface. Retailers can oversee inventory across stores and warehouses, manage product attributes and variations (such as size, color, and material), issue and receive purchase orders, track supplier deliveries, generate custom barcodes, and move stock between locations with real-time visibility. At checkout, Vibe Retail supports a broad range of retail payment methods, including credit and debit cards, cash, checks, gift cards, and EBT. It also accommodates retail-specific workflows such as layaway programs, serialized item tracking, delivery fulfillment, customer loyalty, and branded receipts, with the ability to print receipts directly from mobile devices on the sales floor. For retailers operating both online and in-store, Vibe Retail connects with ecommerce platforms like Shopify and WooCommerce, keeping inventory levels, orders, and customer data synchronized across channels. The system includes over 40 real-time analytical reports that provide insight into sales trends, inventory movement, store performance, and operational efficiency, alongside tools for managing promotions and discounts. By concentrating exclusively on retail and no other verticals, Vibe Retail delivers a focused POS and operations environment designed to help retailers reduce complexity, maintain data consistency, and scale with greater operational control.

Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.

Pipedrive is an advanced customer relationship management (CRM) and sales pipeline management tool aimed at assisting companies in monitoring and enhancing their sales workflows. It features automation capabilities, AI-driven sales analytics, and up-to-the-minute reporting to enable businesses to finalize deals more quickly and efficiently. Additionally, with its adaptable workflows, compatibility with numerous applications, and user-friendly design, Pipedrive empowers sales teams of various scales to handle leads, streamline repetitive activities, and assess performance for more informed, data-oriented decisions. This comprehensive platform not only simplifies the sales process but also enhances collaboration among team members, ensuring that everyone is aligned towards achieving common goals.

Kukui's comprehensive success platform stands as a robust integrated marketing software tailored for automotive businesses, empowering them to enhance their brand and reach new levels of achievement. With features that facilitate conversion rate optimization and point-of-sale integration, Kukui also offers essential tools for email marketing, customer retention, and revenue analytics, making it an indispensable resource for growth. By leveraging these capabilities, businesses can refine their marketing strategies and better connect with their audience.

Creatio is an agentic CRM and workflow platform with no-code and AI at its core, enabling organizations to automate workflows and manage customer relationships with unmatched flexibility and speed. Its intuitive no-code platform—combining visual application design, drag-and-drop process automation, and embedded AI—empowers business users to build and evolve applications of any complexity without heavy IT dependency. Teams can orchestrate both structured and unstructured workflows, leverage real-time analytics, and create dynamic dashboards, all while accelerating development cycles by up to 10×. At the core of the platform are AI agents that can understand context, analyze data, make decisions, and execute tasks across end-to-end workflows. This agentic approach enables organizations to automate not just tasks, but entire business processes—driving higher efficiency, faster time-to-value, and improved business outcomes. Creatio also offers a rich marketplace of pre-built applications, industry workflows, and connectors, allowing organizations to rapidly extend capabilities and adapt to evolving business needs. Built on a modern, AI-native architecture, the platform ensures seamless integration and scalability across the enterprise ecosystem. The Creatio CRM suite unifies marketing, sales, and service on a single platform with embedded AI agents, delivering a cohesive and intelligent customer journey. Organizations can deploy the full suite or individual modules, gaining the flexibility to scale and innovate while maintaining a single source of truth across all customer-facing operations.

RetailEdge is an intuitive and comprehensive point of sale (POS) and inventory management software tailored for retail enterprises, developed by High Meadow Business Solutions. This platform encompasses multi-location capabilities, seamless credit card processing, website integration, and mobile POS functionality, alongside gift card management features. It also supports secure mobile payment options like Apple Pay and EMV, while integrating with various e-commerce platforms for streamlined order processing, price adjustments, and gift card management tasks. What sets us apart? 1. A one-time payment for the software eliminates ongoing fees. 2. The hybrid software architecture keeps all data locally stored, ensuring quick real-time access even during internet outages or slow connections. 3. It includes a complimentary hour of training with real experts, aimed at organizing your inventory effectively and guiding you through the myriad of robust tools available to enhance your business growth. 4. Optional ongoing support and updates are tailored to meet your business requirements affordably. 5. Our integrated credit card processing is equipped with the latest features, designed to secure the lowest transaction fees, enabling you to maximize your savings.

Fishbowl stands out as the top-selling software designed for managing warehouses and manufacturing processes. This software provides small and medium enterprises, including manufacturers, distributors, and service providers, with the capability to seamlessly incorporate sophisticated inventory functionalities into QuickBooks. Its features include tracking across multiple locations, managing bill of materials, facilitating billing and shipping, setting auto reorder points, and integrating with EDI shopping carts, merchant services, and various other business solutions. If you seek a cost-effective option for inventory management, Fishbowl is an outstanding choice. By utilizing its advanced technology, your business can enhance operational efficiency and achieve significant cost savings. Moreover, the user-friendly interface ensures that even those with limited tech experience can navigate and leverage its capabilities effectively.

Paladin Point of Sale is an all-in-one retail solution built to help independent businesses streamline operations and improve performance. It combines in-store POS, mobile selling, and a ready-to-launch online store, allowing retailers to sell wherever their customers are. Paladin is tailored for specialized industries including hardware, lumber, pharmacy, feed and seed, and general retail. The system integrates EDI with national and regional distributors, helping stores manage inventory accurately without overstocking. Built-in tools support multi-store management, inventory tracking, and daily operations with ease. Paladin also provides managed cybersecurity services to safeguard business systems and sensitive customer information. Its intuitive interface allows store owners to manage operations without advanced technical skills. Dedicated account managers guide businesses through installation and setup for a smooth launch. With USA-based 24/7 support, help is always available when issues arise. Paladin operates on flexible monthly agreements with no long-term contracts or hidden fees. For more than 45 years, Paladin has focused on empowering local communities by supporting local retailers. It is a trusted partner designed to help independent stores run better and grow sustainably.