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What is Dashbot?

Revamp your strategy with practical insights derived from Chatbot and Voice Analytics. By doing so, you will not only improve the quality of your responses but also gain valuable insights into user behavior patterns. This enhancement leads to increased user satisfaction, heightened engagement, and greater revenue across multiple platforms. Additionally, refining the quality of customer service chatbot responses can yield higher conversion rates in chatbots focused on commerce. Our AI-driven data cloud meticulously analyzes and interprets your transcripts from various conversational channels, giving you a comprehensive overview of these interactions. This consolidation enables the enhancement of your chatbot’s performance, ultimately maximizing your return on investment. Moreover, we uniquely pinpoint trends associated with mismanaged and neglected intents to fine-tune NLP engines, thanks to our proprietary Conversational Data Cloud™. By harnessing these insights, businesses can greatly improve their conversational strategies while nurturing more robust relationships with their customers. Ultimately, this approach empowers organizations to adapt more swiftly to evolving customer needs and preferences.

What is Aura365?

In the modern landscape, consumers engage with brands across a multitude of digital channels, making it crucial for companies to invest in technologies that accurately capture the genuine "Voice of the Customer (VoC)." Traditional contact center frameworks typically focus on voice analysis, which can lead to missed opportunities for gaining insights from non-verbal communication mediums. Gnani's cutting-edge AI-driven, machine learning-enhanced omnichannel analytics proficiently gathers deep insights from various platforms, presenting this data in a manner that supports actionable enhancements aimed at improving the overall customer journey. By utilizing these advanced analytics tools, businesses can gain a clearer understanding of their customers' desires and preferences, which in turn fosters more effective methods of engagement and communication. This strategic approach not only cultivates customer satisfaction but also drives long-term loyalty and retention.

Media

Media

Integrations Supported

Botsify
Flow.ai
Meya
Octane AI
Orbita

Integrations Supported

Amazon Connect
Ameyo by Exotel
Avaya Cloud Office
Exotel
Freshdesk
Genesys Cloud CX
HubSpot CRM
HubSpot Customer Platform
Kaleyra
Knowlarity
Microsoft Dynamics 365
Oracle CRM On Demand
Twilio
Zendesk
Zoho CRM

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Not specified

Customer Service / Support

Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Dashbot

Date Founded

2016

Company Location

United States

Company Website

www.dashbot.io

Company Facts

Organization Name

gnani.ai

Company Location

India

Company Website

www.gnani.ai/products/omnichannel-analytics

Categories and Features

Categories and Features

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