CTM Reviews & Ratings

CTM

4.5 out of 5 stars
Company Website for CTM

Ratings and Reviews 0 Ratings

Total 0 out of 5 stars
ease 0 out of 5 stars
features 0 out of 5 stars
design 0 out of 5 stars
support 0 out of 5 stars

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Ratings and Reviews 939 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 4.5 out of 5 stars
support 5 out of 5 stars

What is Dataslayer?

Effortlessly create and maintain up-to-date reports in Google Sheets with automatic updates. You can easily extract data from various platforms such as Google Ads, Facebook, Google Analytics, Google DV360, Google Search Console, DCM, Microsoft Advertising, Criteo, YouTube, and BigQuery. With DataSlayer, you can trust that your Google Sheets data and personal information are kept private, as it does not have access to them. All your spreadsheet and API information is securely stored on Google servers, ensuring that no data is transferred or saved by DataSlayer. The Enterprise plan provides a dedicated Account Manager who specializes in performance marketing for additional support. Importing campaign data from sources like Facebook, TikTok, Bing, Google Ads, DV360, and Google Analytics becomes a breeze with Dataslayer for Google Sheets. Within mere minutes, you can access your data, automate your reporting, and free up valuable time for other responsibilities. This efficient process not only boosts productivity but also empowers you to make more informed decisions rooted in real-time insights, transforming your approach to data management. By leveraging these tools, businesses can foster a culture of data-driven decision-making that ultimately leads to improved outcomes.

What is CTM?

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

Media

Media

Integrations Supported

Facebook
Google Ads
Google Analytics
Mailchimp
Microsoft Advertising
Shopify
Stripe
Bing
Google Cloud BigQuery
Google Sheets
LinkedIn Ads
PostgreSQL
WooCommerce

Integrations Supported

Facebook
Google Ads
Google Analytics
Mailchimp
Microsoft Advertising
Shopify
Stripe
Acquisio
Easyflow
Lightning Step
Nekton.ai
Slack
Snapchat
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$79 per month
All plans include unlimited users at no extra cost, while Marketing Pro and Sales Engage plans also include sub-accounts perfect for agencies and multi-location businesses.
Discounts up to 20% off for annual agreements.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Dataslayer

Date Founded

2020

Company Location

Spain

Company Website

dataslayer.ai/

Company Facts

Organization Name

CallTrackingMetrics

Date Founded

2012

Company Location

United States

Company Website

www.ctm.com

Categories and Features

Marketing Analytics

Not specified

Performance Marketing

Not specified

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Queue Management
Real-time Chat
Reporting/Analytics

Call Monitoring

Not specified

Call Recording

Archiving
Call Sharing
Event Triggered Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Conversation Intelligence

AI Insights
Call Analytics
Call Recording
Call Recording Cloud Storage
Call Snippets
Call Transcription
Sales Coaching

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

Marketing Attribution

Conversion Tracking
Cross-Channel Attribution
Multi-Touch Attribution
ROI Tracking

Performance Marketing

Not specified

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Speech Analytics

Automatic Transcription
Call Recording
Natural Language Processing
Sentiment Analysis

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