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What is Dedoctive?

Dedoctive offers AI solutions that are auditable and designed to support decision-making processes by grounding outcomes in trustworthy evidence and maintaining detailed source-level tracking, all while incorporating human oversight in workflow management. This cutting-edge platform converts complex documents, datasets, tables, and visuals into reliable, source-verified knowledge, allowing teams to develop AI workflows that are regulated by human oversight, ensuring that each response is founded on credible sources, every procedure remains transparent, and all claims can be traced to their origins. Consequently, the outputs produced by the AI are not only relevant and verifiable but also defensible in scenarios where traditional AI systems may struggle to provide assurance. Dedoctive functions as a neuro-symbolic AI platform that merges curated knowledge models with controlled BPMN workflows, delivering comprehensive provenance tracking, Response Maps, multi-format data ingestion, customized reporting, and formalized diagrams. It works seamlessly alongside large language models without necessitating further model training, thus equipping organizations with greater authority over the information the AI accesses, the reasoning methods it applies, and how the resulting outputs are authenticated. Moreover, this capability enhances the reliability and effectiveness of AI applications across diverse sectors, making it a valuable asset for any organization looking to leverage advanced technology responsibly.

What is ASAPP?

Finally, a groundbreaking technology is available to greatly improve the performance of your customer experience team. By implementing the ASAPP customer experience performance (CXP) platform, your organization can significantly enhance both efficiency and customer satisfaction ratings at the same time. Traditional, inflexible systems often obstruct the improvement of customer experience performance. The continuous layering of technology has not successfully reduced the number of agents, cut costs, or generated the levels of customer delight that were anticipated. Our cutting-edge solution is designed specifically to enable your agents to provide superior support to your customers. While some vendors assert that bots can effectively replace human agents, the truth is that they have yet to fully fulfill that promise, and mere agent assistance alone is not enough to meet customer demands. Through advanced machine learning, this platform assimilates the strategies employed by your most effective agents, offering essential insights into their methods for addressing customer needs. It goes beyond mere conversation; the intricate dynamics and sequence of words and actions create what we term the unique Agent Journeysâ„¢. Ultimately, embracing this technology can revolutionize your customer service framework, fostering not only more streamlined operations but also a deeper sense of loyalty among your customers. Additionally, the implementation of such innovative tools can lead to a more engaged workforce, eager to enhance the overall customer journey.

Media

Media

Integrations Supported

Amazon Connect
Claude
Gemini
Genesys Cloud CX
Google Maps
JSON
Llama
Mistral AI
OpenAI
Operata
Python
Salesforce
Twilio

Integrations Supported

Amazon Connect
Claude
Gemini
Genesys Cloud CX
Google Maps
JSON
Llama
Mistral AI
OpenAI
Operata
Python
Salesforce
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Free micro-pilot
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Collaboration Tools Ltd

Date Founded

2008

Company Location

United Kingdom

Company Website

dedoctive.ai/

Company Facts

Organization Name

ASAPP

Date Founded

2014

Company Location

United States

Company Website

www.asapp.com

Categories and Features

Categories and Features

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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