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What is Delighted?

Delighted offers a comprehensive solution for enhancing customer experience, catering to both rapidly growing firms and well-established corporations like Allbirds, Instacart, Invision, Opentable, and Affirm, by enabling them to boost customer loyalty through effective feedback mechanisms. Feedback from customers can be seamlessly integrated into your business strategy in a matter of minutes rather than taking weeks. You can effortlessly tailor NPS, CSAT, and CES survey templates using Delighted. Surveys can be dispatched directly to customers through various channels, including email, SMS, in-app notifications, or via a link. Additionally, the platform allows for quick integrations, enabling you to set up surveys and incorporate real-time feedback into your existing systems like Slack, Salesforce, Shopify, Stripe, Hubspot, and many others. Utilize AI-driven survey text analysis along with pre-made reports to identify trends that require urgent attention. Furthermore, you can receive immediate notifications and customizable email digests by department, ensuring that crucial feedback reaches the appropriate team members who can implement necessary changes. This streamlined approach not only enhances customer engagement but also empowers businesses to act swiftly on valuable insights.

What is Affirmed Cloud Edge?

The Affirmed Cloud Edge (ACE) offering for mobile edge computing (MEC) enables Communication Service Providers (CSPs) and Enterprises to host applications and manage data at local sites, which in turn minimizes latency and enhances operational productivity. This MEC framework can be deployed at the periphery of a mobile operator's network or seamlessly integrated with Cloud Edge services from major providers such as AWS, Microsoft Azure, or Google Cloud. By utilizing mobile edge computing, telecom companies can create valuable applications that benefit both enterprises and consumers alike. The technology facilitates rapid air interfaces and swift session initiations for innovative low-latency services, including immersive experiences within large venues like stadiums. Moreover, it enhances content delivery tailored to user conditions and locations, maximizing bandwidth efficiency and computing resources for superior IoT analytics and content caching. The solution also accommodates localized high-bandwidth applications, making it particularly suitable for augmented and virtual reality entertainment experiences. In addition, the ACE solution showcases a substantial leap forward in the evolution of mobile edge computing, setting new standards for performance and user experience in the industry. With its versatile capabilities, the ACE solution paves the way for future innovations that can redefine connectivity in various sectors.

Media

Media

Integrations Supported

BI Book
Chattermill
Churned
Easyflow
Flatly
Freshsuccess
HubSpot Marketing Hub
Integrate.io
MESA
Mailchimp
Numerics
Quaeris
Salesforce
Wufoo

Integrations Supported

HPE Cloud Volumes
Junos Space Network Management
Microsoft Azure

API Availability

Has API

API Availability

Has API

Pricing Information

Free
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Qualtrics

Date Founded

2002

Company Location

United States

Company Website

delighted.com

Company Facts

Organization Name

Affirmed

Company Location

United States

Company Website

www.affirmednetworks.com/products-solutions/mec-solutions/

Categories and Features

Customer Engagement

Analytics
Feedback Collection

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Negative Feedback Management
Net Promoter Score (NPS)
Surveys
User Testing Tools
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

Not specified

SMS Survey

Analytics / Reporting
Customizable Templates
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Text Analytics

Not specified

Categories and Features

Cloud Management

Not specified

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