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What is DeskDay?

DeskDay is a modern, AI-powered PSA built for MSPs and IT Teams. It brings chat-based service desk, projects, billing, contracts, automation, reporting, and Helena AI assistant into one unified platform. With omnichannel end-user apps across Microsoft Teams, web, mobile, and desktop (and SMS and Slack on the way) DeskDay keeps every conversation, workflow, and decision in one place.

What is Coalesce360?

Coalesce360 offers a robust solution for businesses aiming to unify disparate tools like CRM, PSA, help desk, reporting, and change tracking into a single, cohesive operational platform. Tailored for B2B teams, it provides extensive visibility across crucial domains such as sales, service delivery, customer interaction, support tickets, analytics, and the governance of production changes. This integrated methodology allows leadership to oversee processes seamlessly, starting from the initial opportunity all the way through to delivery and continuous support, which significantly boosts operational efficiency and enhances decision-making capabilities. By leveraging Coalesce360, companies can foster better collaboration and simplify the management of numerous systems, ultimately creating a more streamlined workflow. This not only helps in reducing redundancies but also empowers teams to focus on their core objectives.

Media

Media

No images available

Integrations Supported

Hudu
Level
N-able N‑central
NinjaOne
N‑able N-sight RMM
QuickBooks Enterprise

Integrations Supported

Hudu
Level
N-able N‑central
NinjaOne
N‑able N-sight RMM
QuickBooks Enterprise

API Availability

Has API

API Availability

Has API

Pricing Information

$79
Free Trial Offered?
Free Version

Pricing Information

$17/month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

DeskDay

Date Founded

2021

Company Location

United States

Company Website

deskday.com

Company Facts

Organization Name

Coalesce360

Date Founded

2025

Company Location

United States

Company Website

coalesce360.solutions

Categories and Features

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

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