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What is Devolutions PAM?

Devolutions Privileged Access Manager (PAM) effectively pinpoints privileged accounts, streamlines password change automation, oversees check-out approvals, implements just-in-time (JIT) privilege escalation, and precisely logs every session, providing small and midsize businesses (SMBs) with enterprise-level control while keeping complexity at bay. When integrated with the Privileged Access Management package, PAM effortlessly connects to Devolutions Hub, which can be utilized as a Software-as-a-Service (SaaS) solution or as a self-hosted option via Devolutions Server. Moreover, Remote Desktop Manager enables one-click access, and Gateway guarantees secure tunnel connections. This harmonized suite transitions users from standing privileges to an all-encompassing zero-standing-privilege approach, all controlled through a unified interface that incorporates detailed Role-Based Access Control (RBAC) and secure audit logs, ensuring organizations maintain a robust security posture. Furthermore, this integration not only simplifies the oversight of essential access controls but also empowers SMBs to concentrate on their fundamental activities, enhancing overall operational efficiency.

What is BeyondTrust Remote Support?

For large organizations seeking a reliable method to securely access and manage devices or systems on a global scale, a unified approach using a single, secure remote support tool is essential. BeyondTrust Remote Support, formerly recognized as Bomgar, allows you to provide assistance across a variety of operating systems, including Windows, Mac, Linux, iOS, Android, as well as network devices and peripherals, all from a single interface. With its expansive support for numerous devices, a diversity of platforms, an increased user base, and various geographical locations, your team can quickly deliver effective remote assistance to both end-users and customers, no matter their network status. This streamlined approach allows you to concentrate on solving issues rather than worrying about connection setups, ultimately boosting your overall productivity. By enhancing the quality of your service, you can significantly improve customer satisfaction through reliable and seamless remote support tailored to individual needs. Moreover, ensuring that your enterprise-level support is both scalable and efficient allows your business to function seamlessly, whether addressing a Linux server issue located thousands of miles away or troubleshooting a nearby iPhone, which in turn fosters greater operational efficiency and contributes to the overall success of your organization.

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Integrations Supported

Devolutions Remote Desktop Manager
HaloPSA
Splunk Cloud Platform
Vivantio

Integrations Supported

Devolutions Remote Desktop Manager
HaloPSA
Splunk Cloud Platform
Vivantio

API Availability

Has API

API Availability

Has API

Pricing Information

$50/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Devolutions

Date Founded

2010

Company Location

Canada

Company Website

devolutions.net

Company Facts

Organization Name

BeyondTrust

Date Founded

1985

Company Location

United States

Company Website

www.beyondtrust.com/remote-support

Categories and Features

Privileged Access Management

Application Access Control
Behavioral Analytics
Credential Management
Endpoint Management
For MSPs
Granular Access Controls
Least Privilege
Multifactor Authentication
Password Management
Policy Management
Remote Access Management
Threat Intelligence
User Activity Monitoring

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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