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What is Dewey?

Dewey functions as a holistic AI platform that converts specialized content libraries into engaging Q&A formats tailored for different audiences. The platform's replies are exclusively based on the authorized materials provided by the customer, guaranteeing complete attribution to the original sources and eliminating dependence on the open internet. Designed to inherently minimize errors, Dewey’s closed-loop system empowers experts to maintain editorial control; they can craft responses for critical questions, manage replies on sensitive topics, and set boundaries that prompt the AI to respond with "I don't know" rather than making unsupported claims. An analytics dashboard, together with a Knowledge Requests queue, reveals audience inquiries, transforming previously unaddressed questions into opportunities for new content development. Dewey is utilized across various fields such as healthcare, parenting, civic journalism, education, and publishing, especially in areas where misinformation can lead to serious consequences. With over 1 million answers provided across more than 30 active knowledge bases, the platform demonstrates its wide-ranging impact. As a comprehensive solution, Dewey not only constructs and launches but also oversees every component of each implementation, ensuring that clients experience seamless integration and functionality. This strategy enables organizations to concentrate on their primary missions while receiving the advantages of a dependable, AI-powered knowledge asset. Ultimately, Dewey is positioned to evolve as a leader in delivering accurate information in critical domains.

What is CivicPlus 311 CRM System?

The CivicPlus 311 CRM System stands out in ways that other systems do not. It offers an all-in-one solution that encompasses everything necessary for completing and monitoring tasks effectively. Your team will have access to vital resources that enhance their efficiency and productivity through the CivicPlus 311 System. The information gathered can be instrumental in future planning and optimizing budget allocations. By eliminating redundant requests, staff can proactively identify and address issues prior to visiting a site. Additionally, the system includes a customizable mobile app, a Facebook integration, and a dedicated call center feature. Service requests can be efficiently categorized and assigned based on geographical location, streamlining the process. Notably, it can automatically recognize and discard duplicate submissions before they are finalized. Furthermore, the use of tailored questions specific to request categories can expedite response times. Enhanced request types not only boost visibility but also ensure privacy protection. The system also facilitates consistent communication with the public through status updates and follow-up inquiries, fostering transparency and engagement. With these features, CivicPlus 311 CRM System significantly enhances operational effectiveness for municipalities.

Media

No images available

Media

Integrations Supported

Integrations Supported

CivicPlus Municipal Websites
CivicReady
Facebook

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dewey Labs

Date Founded

2023

Company Location

United States

Company Website

www.askdewey.com

Company Facts

Organization Name

CivicPlus

Date Founded

2001

Company Location

United States

Company Website

www.civicplus.com/citizen-request-management/

Categories and Features

AI Tools

Not specified

Knowledge Management

Not specified

Categories and Features

Public Works

Not specified

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