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Ratings and Reviews 4 Ratings

Total 5 out of 5 stars
ease 5 out of 5 stars
features 5 out of 5 stars
design 5 out of 5 stars
support 5 out of 5 stars

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What is Diamond Billing Engine?

DBE provides a highly adaptable and customizable solution that empowers your business to make swift, code-free rate modifications. It merges the functionality of spreadsheets with a streamlined billing system, eliminating the need for a costly all-encompassing Customer Information System (CIS) while offering essential Billing Flexibility. This service grants you the advantages of a top-tier Utility CIS at a fraction of the price. Additionally, there is no need to upgrade your current infrastructure or tackle software compatibility challenges, as DBE efficiently manages your Billing Determinants in real-time via Web Services or in batch formats. All data is securely encrypted with Advanced Encryption Standard (AES) 256, and connections to DBE from your servers are safeguarded through secure HTTPS and SFTP protocols. Moreover, DBE supports your preferred Bill Print solution, whether handled internally or outsourced to a third-party vendor, ensuring seamless execution of both real-time rendering and bulk customer mailings with the Diamond Billing Engine. This adaptable billing process not only reduces costs significantly but also enhances operational efficiency, enabling you to concentrate more on essential business functions while enjoying peace of mind regarding data security and service reliability. Ultimately, DBE's flexibility can transform the way your organization approaches billing, leading to improved customer satisfaction and streamlined workflows.

What is Bynry SMART360?

Bynry's SMART360 Next replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform. Customer information, billing, payments, meter data management, service and work orders, asset records, a customer self-service portal and reporting share one database. Who it is for: North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts. What to expect: 25+ pre-built integrations (payments, smart meters, GIS, accounting), go-live in 20 to 24 weeks, AWS hosting with a 99.9% uptime commitment and SOC 2 Type II controls, and pricing per meter with unlimited users. Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.

Media

Media

Integrations Supported

Integrations Supported

Amazon Web Services (AWS)
ArcGIS
Paymentus
Stripe

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Diamond Concepts and Consulting

Company Website

www.diamondconcepts.us

Company Facts

Organization Name

Bynry

Date Founded

2016

Company Location

Highlands, New Jersey, United States

Company Website

www.bynry.com

Categories and Features

Utility Billing

Billing & Invoicing
Rate Management

Categories and Features

Meter Data Management

Not specified

Smart Utilities

Not specified

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

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