Ratings and Reviews 38 Ratings
Ratings and Reviews 1 Rating
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What is Document360?
Document360 serves as an intelligent platform for building a comprehensive knowledge base. Equipped with robust AI capabilities and sophisticated tools, it empowers organizations to develop, administer, and disseminate high-quality documentation across various applications effectively.
Potential Applications
Knowledge Base for Clients and Internal Teams
Establish a unified knowledge repository featuring AI-enhanced search capabilities and automatic tagging, ensuring quick access to information and boosting team efficiency. Utilizing analytics enables the identification of content gaps and facilitates optimization.
Technical Documentation (Including API Guides)
Enhance technical writing with markdown compatibility, version management, and developer-friendly features such as code snippet integration. AI technology plays a crucial role in maintaining the accuracy and relevance of the content produced.
Standard Operating Procedures (SOPs)
Ensure uniformity in processes across departments with a centralized location for SOPs. The AI-driven system aids in categorizing and suggesting content, simplifying both creation and updates.
User Manuals
Craft professional-grade manuals with diverse customization features, AI-driven summarization, and localization options, catering to the varying preferences and needs of users. This versatility guarantees that the documentation is not only informative but also accessible to a broader audience.
What is ClickHelp?
ClickHelp allows users to effortlessly create online FAQs, help documents, user guides, knowledge bases, and more, with the added benefit of instant publication. Additionally, it enables the generation of printed documentation in various formats. The platform is user-friendly, requiring no installation and functioning seamlessly in web browsers across multiple operating systems, including Mac OS, Windows, and Linux.
So, why choose ClickHelp? Here are several compelling reasons:
* The user-friendly WYSIWYG topic editor complements an HTML source mode for added flexibility.
* ClickHelp AI.
* A translation module is available, facilitating the creation of multilingual documentation sites.
* You can secure online help with password protection.
* ClickHelp supports content import from various formats such as Microsoft Word, HTML, Markdown, RTF, and ODT, while also allowing exports to formats like CHM, HTML5 Web Help, PDF, and DOCX.
* It features a robust full-text search capability.
* Users can access detailed analytics and reporting tools.
* There’s a context help engine to enhance user experience.
* Branding options are available for customization.
* The platform offers global find and replace functionality.
* Automatic link validation and updates ensure that your documentation remains current.
* It supports dynamic content for single-sourcing, including snippets, variables, and conditional blocks.
* Single Sign-On capabilities integrate with Google, Microsoft Azure AD, Salesforce, and custom OpenID Connect providers.
* Taxonomies are supported for better organization of content.
* Readability scores and metrics help assess documentation quality.
Furthermore, ClickHelp integrates with numerous platforms such as Zapier, Google Analytics, Google Search Console, Zendesk, AddThis, Google Translate, and YouTube, enhancing its functionality and usability. This extensive integration capability makes ClickHelp a versatile tool for any documentation need.
Integrations Supported
Google Analytics
Zendesk
Bing
Crowdin
Cyclr
DeepL
Desktop.com
Disqus
Freshdesk
HelpBar
Integrations Supported
Google Analytics
Zendesk
Bing
Crowdin
Cyclr
DeepL
Desktop.com
Disqus
Freshdesk
HelpBar
API Availability
Has API
API Availability
Has API
Pricing Information
contact us
Free Trial Offered?
Free Version
Pricing Information
$185/month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Kovai
Date Founded
2011
Company Location
United Kingdom
Company Website
document360.com
Company Facts
Organization Name
ClickHelp
Date Founded
2010
Company Location
Armenia
Company Website
clickhelp.com
Categories and Features
Document Management
Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support
Categories and Features
Help Authoring Tools
Collaboration Tools
Content Library
Drag & Drop Editing
Image Library
Import HTML / Word
Multi-Format Output
Offline Editing
Preview Output
Screenshot Tool
Search
Templates
Text Editor / Word Processor
Translation Tools
Version Control
Software Documentation
Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
Version Control
WYSIWIG Editor
Webhooks
reStructured Text Support