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What is Dust?

Craft tailored AI assistants to boost your productivity levels. Enhance your team's effectiveness by incorporating personalized assistants that leverage your specific knowledge and data assets. Break down information silos and connect your team's insights through context-aware assistants designed for seamless integration. Equip your teams with assistants that are meticulously crafted to meet their practical needs in real-world situations. Ensure you maintain adaptability with your AI model choices, allowing for a smooth transition to cutting-edge models without hindering your current processes. Exercise careful management of data access through an application prioritizing security and privacy. Empower creative thinkers within your organization with the essential tools to accelerate the transition to GenAI, promoting both innovation and flexibility. This strategy not only optimizes workflows but also cultivates an environment that values ongoing improvement and learning opportunities, ultimately leading to sustained growth and success. By fostering a culture of collaboration and knowledge sharing, you lay the groundwork for a more agile and responsive organization.

What is Cognigy.AI?

Cognigy.AI is a sophisticated conversational AI platform tailored for enterprises, aimed at automating customer interactions across multiple channels, such as voice and chat. By utilizing cutting-edge natural language understanding (NLU) and large language models (LLMs), it allows companies to develop smart AI agents that engage in personalized, human-like dialogues. The platform's strong integration features enable it to connect effortlessly with existing contact center and CRM systems, thereby enhancing the orchestration of customer experiences. Additionally, Cognigy.AI introduces Agentic AI, which features autonomous, goal-driven agents capable of independent thought, adaptation, and collaboration with both AI and human agents, effectively managing intricate queries with agility and accuracy. This all-encompassing solution not only facilitates the streamlining of customer service operations but also boosts engagement levels and increases efficiency in addressing customer inquiries, ultimately transforming the way businesses interact with their clients. With its innovative tools and capabilities, Cognigy.AI positions organizations to thrive in the competitive landscape of customer service.

Media

Media

Integrations Supported

Slack
8x8 Contact Center
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Facebook Messenger
Genesys Cloud EX
GitHub
Google Assistant
Google Chrome
HubSpot CRM
Jira
Microsoft SharePoint
OpenAI
Salesforce
Sunshine Conversations
Twilio
Workplace from Meta
monday.com

Integrations Supported

Slack
8x8 Contact Center
Azure AI Bot Service
Confluence
DeepL
Dialogflow
Facebook Messenger
Genesys Cloud EX
GitHub
Google Assistant
Google Chrome
HubSpot CRM
Jira
Microsoft SharePoint
OpenAI
Salesforce
Sunshine Conversations
Twilio
Workplace from Meta
monday.com

API Availability

Has API

API Availability

Has API

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Dust

Date Founded

2023

Company Location

France

Company Website

dust.tt/

Company Facts

Organization Name

NiCE Cognigy

Company Location

Germany / United States

Company Website

www.cognigy.com

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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