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What is EDAMS Billing & Customer Information?

EDAMS Billing & CRM is a comprehensive web-based management solution specifically designed to address the unique requirements of Utility Services Providers and Municipalities. It covers all facets of revenue management and the customer relationship lifecycle, offering features such as online inquiries, meter readings, route management for meter reading, debt management, revenue collection, direct sales, and oversight of meters and connections, along with billing and extensive management reporting. With the EDAMS – Enquiries module, users can quickly retrieve essential information about a customer, which encompasses personal details, linked properties, installed meters and connections, meter history, charges, payments, financial adjustments, refunds, deposits, monthly billing records, debt management, and customer application history. Additionally, EDAMS CRM acts as a comprehensive customer service platform that oversees every application and interaction related to customer service, thereby ensuring a smooth experience for both service providers and their clients. This integrated approach not only improves operational efficiency but also promotes enhanced engagement with users, ultimately leading to more satisfied customers. Furthermore, the system's versatility allows it to adapt to the evolving needs of its users, ensuring it remains a valuable asset for effective management.

What is Asakta?

Asakta presents a comprehensive Smart Meter Implementation Suite that covers the entire spectrum of advanced metering systems. This software suite includes a robust Meter Data Management System (MDMS) that streamlines the collection and management of meter data on a large scale, as well as a Head-End System (HES) that enables direct communication with smart meters. Furthermore, it features a consumer portal alongside a range of mobile applications that facilitate smooth installation and commissioning processes. It also incorporates ground-force management modules, which provide thorough survey, installation, and workforce tracking capabilities. In addition, GIS-based asset management tools are available to assist in mapping and monitoring critical infrastructure. The system is equipped with dashboards and ticketing solutions to effectively address faults and service-related issues. This all-encompassing solution empowers utilities and service providers to oversee the smart meter rollout thoroughly, from initial surveys and consumer indexing to field operations and data collection, thereby granting them complete visibility and control of their smart meter networks. As a result, Asakta's software suite not only boosts operational efficiency but also significantly enhances the quality of service offered to consumers, ensuring a more satisfactory experience overall. Moreover, its innovative approach positions utilities to adapt to future advancements in smart metering technology.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Hydro-Comp Enterprises

Date Founded

1986

Company Location

Cyprus

Company Website

edams.com/products/billing-customer-services/

Company Facts

Organization Name

Asakta

Date Founded

2022

Company Location

United States

Company Website

asakta.com

Categories and Features

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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