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What is ERP-AIX?

For over 29 years, AIX Sistemas has led the way in developing technological solutions tailored for educational management, driven by our mission to enhance the quality of education in Brazil by equipping educators with the tools to leverage technology effectively. Our wide-ranging and impactful solutions support institutions in operating efficiently and securely, promoting collaboration among various departments to focus on delivering value to students. This dedication elevates us beyond the role of a typical software provider; we consider ourselves genuine allies in the educational journey. Distinct in our industry, we provide technical support for 13 hours each weekday, which includes remote access for technicians to assist clients promptly through chat. Furthermore, all clients with an active maintenance contract benefit from complimentary online courses for the ERP-AIX System, ensuring that institutions receive continuous and free training. By prioritizing the growth of our partners, we strive to make a meaningful and lasting difference within the educational sector. Our vision is not only to support current needs but also to anticipate future challenges in education.

What is BlackBeltHelp?

OneStop stands out as a premier customer support platform for higher education, leveraging artificial intelligence to enhance student success through a SaaS model. Currently, it serves more than 200 institutions and has a reach of over 6,000,000 students. In collaboration with colleges and universities, BlackBeltHelp aims to deliver an exceptional customer experience similar to that of Amazon, focusing on student retention and boosting enrollment figures. Additionally, BlackBeltHelp extends its services to school districts and healthcare providers, ensuring a wide array of support options. By consolidating essential information to meet various student needs in a single location, the platform simplifies the help desk interaction process. With technology at its core, it offers personalized support around the clock, fostering success for both students and institutions alike. Moreover, the implementation of conversational AI can significantly enhance the self-service experience, providing necessary assistance to students while also benefiting the institution. To further engage students, a targeted SMS campaign can effectively communicate vital information and encourage proactive actions from them. Ultimately, these innovative strategies contribute to a comprehensive support ecosystem that prioritizes student success.

Media

Media

Integrations Supported

Akamai Guardicore Segmentation
NXLog

Integrations Supported

Akamai Guardicore Segmentation
NXLog

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

AIX Sistemas

Date Founded

1991

Company Location

Brazil

Company Website

aix.com.br/sistema-gestao-faculdades/

Company Facts

Organization Name

BlackBeltHelp

Date Founded

2012

Company Location

United States

Company Website

www.blackbelthelp.com

Categories and Features

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

Categories and Features

Artificial Intelligence

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Higher Education

Admissions Management
Alumni Management
Assessment Management
Curriculum Management
Faculty / Staff Management
Financial Aid Management
Fundraising Management
Housing Management
Scheduling
Student Information / Records
Student Portal

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