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Ratings and Reviews 0 Ratings
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What is ETOOLSET?
A business chat application enhances communication between clients and customer service representatives, offering options for chat or an attractive form directly on your website. It serves as a streamlined platform that enables live interaction with every visitor to your site or e-commerce store. Beyond just facilitating conversations, this feature can seamlessly integrate with our Co-browsing application, which allows customers to share their screens with support agents. This capability enables you to guide customers in setting up new accounts, processing transactions, completing forms, or finding specific details. You can take charge of the customer's web browser remotely, regardless of their location, transforming this tool into a modern and efficient means of boosting customer support. This innovative strategy not only simplifies the assistance process but also creates a more engaging and tailored experience for users, ultimately leading to higher satisfaction and loyalty. Furthermore, by employing these solutions, businesses can build stronger relationships with their clientele, ensuring that their needs are met promptly and effectively.
What is Acquire?
Enhance your customer service capabilities by utilizing co-browsing and live chat as consumer expectations shift and grow. Empower your support representatives with the essential resources needed to address complex customer questions instantly, allowing for easy one-touch communication that boosts conversion rates across both websites and mobile applications. Our innovative bots provide immediate answers to common inquiries, streamlining the support process. By integrating co-browsing and live chat, you can deliver faster, more personalized assistance tailored to each customer's needs. Acquire's intuitive yet powerful tools promote active customer engagement and contribute to overall organizational success. Ultimately, this strategy not only elevates customer satisfaction levels but also fosters enduring connections with your clientele, ensuring they feel valued and understood. As a result, you create a more loyal customer base that is likely to return and recommend your services to others.
Integrations Supported
Facebook
Freshdesk
Freshservice
Google Analytics
HubSpot CRM
HubSpot Customer Platform
IBM Watson
Keap
Okta
Rambox
API Availability
API Availability
Pricing Information
$6 per month
Free Version
Free Trial Offered?
Pricing Information
$25 per user per month
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Customer Service / Support
Standard Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Online Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Hom-e
Date Founded
2012
Company Location
Poland
Company Website
etoolset.pl
Company Facts
Organization Name
Acquire
Date Founded
2015
Company Location
United States
Company Website
acquire.io
Categories and Features
Categories and Features
Co-Browsing
Not specified
Conversational Support
Not specified
Customer Engagement
Analytics
Communication Management
Content Syndication
Feedback Collection
Live Chat
Video Content
Customer Service
Live Chat
Self Service Portal
Customer Success
Customer Engagement
Onboarding
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Remote Support
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback