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What is Eclipse CMS4?

Achieve a rapid return on investment through improved cost savings, streamlined operations, and superior customer service. Our Call Management System (CMS4) provides organizations with the necessary tools to effectively oversee their telephony costs, complete with comprehensive performance analytics. Whether managing a small setup or an expansive, international network, CMS4 delivers critical insights in your desired format. The system can be implemented as an On-Premises solution, a Cloud-based option, or as a fully managed hosted service. CMS4 allows users to scrutinize traffic at every gateway or trunk group, producing grade of service reports that indicate whether capacity meets current demand. By utilizing this information, organizations can ensure their systems run efficiently to meet existing requirements while also preparing for future growth. This flexibility not only maximizes resource utilization but also equips businesses to thrive in an evolving market landscape. As a result, adopting CMS4 can significantly enhance an organization's strategic positioning for long-term success.

What is CompletePBX 5 IP PBX?

CompletePBX, Xorcom's core telephone system solution, serves as a Virtual IP PBX (Private Branch Exchange) or Phone System Appliance, integrating Asterisk and Linux to ensure robust stability and high operational performance. Developed with user-friendliness, advanced functionalities, and comprehensive security in mind, CompletePBX is designed to meet the diverse needs of modern communication. You can access a fully functional evaluation of the CompletePBX 5 virtual machine at no cost! Additionally, free online certification training for CompletePBX is offered, providing a foundational understanding of the system that can significantly streamline your learning process. With our assistance, you can expedite your journey to mastering this powerful phone system.

Media

Media

Integrations Supported

Integrations Supported

CASH+ Call Recording Software
Video RTC

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem

Supported Platforms

SaaS
On-Prem
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
On-Site Training

Training Options

Documentation Hub
Webinars
On-Site Training

Company Facts

Organization Name

Datatrack

Date Founded

1979

Company Location

United Kingdom

Company Website

datatrack.com/cms4/

Company Facts

Organization Name

Xorcom

Date Founded

2004

Company Location

USA, Israel

Company Website

xorcom.com/pbx-software/

Categories and Features

Business VoIP

Not specified

Call Center

Call Logging
Call Recording
IVR / Voice Recognition
Inbound Call Center
Outbound Call Center
Real-time Chat
Reporting/Analytics

Call Recording

Not specified

Call Tracking

Not specified

Telephony

Not specified

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Queue Management
Reporting/Analytics

Call Recording

Archiving
On-Demand Recording
Recording Bookmarking
Screen Activity Recording

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions

Communications

Not specified

IVR

Call Center
Call Logging
Call Recording
Call Routing
Phone Key Input
Text to Speech
Voice Customization
Voice Mail

PBX

Not specified

Telephony

Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

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