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What is Elephant Call Management System?

The ELEPHANT CALL MANAGEMENT SYSTEM serves as a thorough tool for logging calls, designed to improve operator efficiency while providing accurate tracking and complete oversight of all telephone expenditures. Featuring an easy-to-use interface and a user-friendly reporting tool, it enables users to create and manage organized reports effortlessly. These reports can uncover potential problems, evaluate the effectiveness of the current setup, help detect instances of telephone fraud and misuse, and offer precise tariff analyses that may support negotiations for better rates on particular destinations. By carefully documenting call activities, adjusting tariff plans to fit usage trends, and identifying which STD codes are most effective for marketing campaigns, the ELEPHANT CALL MANAGEMENT SYSTEM enhances your business's operational productivity. Additionally, it allows for monitoring of both authorized and unauthorized phone usage within your organization, ensuring that resources are utilized to their maximum potential. This comprehensive oversight not only helps in maintaining cost-efficiency but also aids in strategic decision-making for future telecommunications investments.

What is Call Accounting Pro?

Our software delivers valuable insights into the communications your business receives and identifies the employees involved in those interactions. By easily tracking calls made by your team, you can stay updated on their activities, evaluate the performance of your incoming call teams, and monitor customer inquiries. With our solution, the ambiguity surrounding call interactions is removed, as we take care of all the essential details for you. What sets our software apart is our wealth of experience in the field, having created Call Accounting Software since 1989 and providing support to countless businesses like yours. We understand the vital information you need from your call reports and excel at presenting it clearly. In addition to these features, we provide robust online FAQ Help Screens and options for live or remote technical support to ensure that your system consistently fulfills your needs. If you ever face any technical issues, you can count on our team to be ready to assist you without delay. Our dedication to your satisfaction and the prosperity of your business is unwavering, and we strive to continuously enhance your overall experience. Together, we aim to foster a productive and efficient communication environment for your organization.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

The 116 Group

Company Location

United Kingdom

Company Website

wcgl.co.uk

Company Facts

Organization Name

Comm One

Company Website

www.commone.com

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Categories and Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

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