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What is Emailtopia?

With over twenty years of specialized experience in managing email systems, Emailtopia proudly presents Emailgistics, a robust SaaS platform aimed at transforming your Microsoft Office 365 team inbox. This innovative solution is crafted to optimize your email communication and support data-driven business strategies that lead to continuous enhancement. By automating repetitive tasks, you can streamline your operations and significantly increase your profitability. Implementing rules-based systems allows for efficient email routing and smooth integration with existing CRM and ERP systems, ensuring rapid returns on investment. Increase your team's efficacy and elevate customer satisfaction by refining message distribution and applying rules that direct urgent emails to the appropriate agents. Additionally, integrating scheduling tools can further boost operational efficiency, guaranteeing that your team consistently performs at peak levels. Ultimately, Emailgistics is designed to not only improve email management but also to drive overall business success through enhanced collaboration and productivity.

What is Emailgistics?

Emailgistics is a comprehensive solution for managing team inboxes within Microsoft Office 365. By leveraging its robust workflow and analytics capabilities, it significantly enhances team efficiency and aids in informed decision-making. With Emailgistics, you can seamlessly work within Outlook, ensuring that your email communications remain securely within Office 365. This tool streamlines the email routing process, allowing agents to dedicate their efforts to responding rather than manually sorting through messages. Its tracking features guarantee timely and precise responses to customer inquiries. Automated message routing can direct hundreds of emails to the appropriate team members in mere seconds, which optimizes workflow. Additionally, Outlook's functionality allows for the creation of specific folders for each agent, preventing the loss or duplication of emails. This helps ensure that no important correspondence slips through the cracks, while also allowing your team to maintain professionalism by addressing emails before they escalate. Overall, Emailgistics is an essential tool for teams looking to improve their email management and customer interactions.

Media

Media

Integrations Supported

Microsoft Outlook
Microsoft 365

Integrations Supported

Microsoft Outlook
Microsoft 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$10 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Emailtopia

Date Founded

1997

Company Location

Canada

Company Website

www.emailtopia.com

Company Facts

Organization Name

Emailgistics

Date Founded

2019

Company Location

Canada

Company Website

emailgistics.com

Categories and Features

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

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